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LegalShield Covered Services <br /> Additional Benefits <br /> 24/7 Emergency Legal Access <br /> This service covers toll-free access to the provider law firm on a 24-hour-a-day basis for the following <br /> emergencies,when the participant is: 1)detained by law enforcement; 2)seriously injured in an accident; or 3) <br /> served with a search warrant. Call the toll-free emergency number at 1-877-825-3797 to speak with Customer <br /> Care,who will connect the participant with the provider law firm. Phone access is subject to conditions set by the <br /> detaining or questioning authority,which may keep the provider law firm from speaking with the participant. Any <br /> other service is available 8:30 a.m. - 5:00 p.m. <br /> 25% Discount <br /> For all personal legal matters that are not fully covered by this Plan, the covered person may be eligible for <br /> services at a 25% discount off the provider law firm's standard hourly rate. This does not apply to contingency <br /> fee matters or flat fee arrangements, which may be negotiated at a separate rate with the provider law firm. The <br /> 25%0 discount is available except in those instances listed in General Provision F of this Plan. <br /> Free Legal Forms <br /> Participants have access to online legal forms that focus on many of today's most common legal concerns. <br /> Mobile App <br /> The participant can directly call their provider law firm, as well as upload traffic tickets and other legal documents <br /> directly to the provider law firm through the LegalShield mobile app. A desktop version of the mobile app is also <br /> available. <br /> 12 <br />