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LegalShield Covered Services <br /> R. Release of Information: If a covered person files a complaint with the Company about a provider law firm and <br /> requests help,the covered person authorizes the provider law firm to share to the Company all communications <br /> between the covered person and the provider law firm that are relevant to the complaint. A covered person <br /> should contact Participant Services at 1-800-654-7757 with a complaint. A written release may be required by <br /> the provider law firm prior to the disclosure of any communications between the covered person and the provider <br /> law firm. <br /> S. Adequate and Timely Notice: The failure by the covered person to timely send to the provider law firm <br /> adequate facts, necessary documents, authorizations, or act per the instructions of provider law firm shall make <br /> any obligation of the provider law firm to provide the services null and void. <br /> T. Prevailing Language: The English language version of this Plan shall be controlling in all respects and shall <br /> prevail in case of any inconsistencies with translated versions, if any. <br /> 16 <br />