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IDShield Covered Services <br /> Credit Counseling and Education <br /> IDShield's identity theft specialists can provide one-on-one education to help participants understand their <br /> valuable credit rating and actions that are likely to have an impact on their credit score. They can also provide <br /> counseling on debt management, financial budgeting, credit score health and more. <br /> Credit Freeze and Fraud Alert Assistance <br /> IDShield's investigators will provide the participant assistance with placing a credit freeze and/or fraud alert on <br /> their credit reports in the event of a breach or other identity theft incident. If their identity is stolen, the LPI will <br /> issue fraud alerts to all three credit bureaus and with reporting agencies and creditors as needed. <br /> Language Support <br /> IDShield's investigators can provide language support in English, Spanish and French. <br /> Live Member Support <br /> IDShield's identity theft specialists, Licensed Private Investigators and Customer Care teams are available from 7 <br /> a.m.-7 p.m. CT Monday-Friday. Identity theft specialists are also available 24/7 for identity theft emergencies. <br /> Lost/Stolen Wallet Support <br /> Losing a wallet can be stressful, but our investigators are there to assist. We offer guidance to determine what <br /> may have been stolen and provide support for any resulting identity theft. <br /> Medical Data Report <br /> Our site provides a link to sources of medical data reports. Participants can retrieve and review these reports for <br /> inaccurate or fraudulent information. <br /> Solicitation Reduction <br /> Reducing mail and phone solicitation helps lower the risk of thieves finding personal information to exploit. Our <br /> identity theft specialists are available to provide advice and assistance to reduce the number of unsolicited offers <br /> for credit cards and insurance participants receive. <br /> Pre-Paid Legal Services,Inc.(`PPLSI") provides access to identity theft protection and restoration services through its product IDShield.IDShield plans are available <br /> at Individual or family rates.A family plan provides monitoring services for eligible dependent children under the age of 18 of the Named Member or Named Member's <br /> spouse or domestic partner.Consultation and Restoration Services are available for eligible dependent children under the age of 26 and dependent parents,For <br /> complete terms,coverage,and conditions,please see an identity theft plan.All Licensed Private Investigators are licensed In the state of Oklahoma.An Identity Fraud <br /> Protection Plan('Plan")Is issued through a nationally recognized carrier.PPLSI is not an insurance carrier.This covers certain identity fraud expenses and legal costs as <br /> a result of a covered identity fraud event.See a Plan for complete terms,coverage,conditions,limitations,and family members who are eligible under the Plan. <br /> USBU_NP_IDS_PR_EN_BenefitOverviews-3B—v1_110123 <br /> 11 1 0 <br />