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A ACCENT ON <br />�\ LANGUAGES <br />TABLE OF CONTENTS <br />Volume I - Statement of Qualifications (SOQ) <br />a. Cover Letter...................................................................................................................................... <br />3 <br />b. Services Provided.............................................................................................................................S <br />In -person and Video Interpretation Services................................................................................... <br />6 <br />Video Remote Interpreting.............................................................................................................. <br />7 <br />Professional Audio Equipment for Events and Conferences............................................................ <br />8 <br />Telephonic Interpretation for On -Demand Communication............................................................8 <br />Averageresponse time.................................................................................................................... <br />8 <br />TranslationServices......................................................................................................................... <br />9 <br />Responsibilities of the Translation Team........................................................................................10 <br />Translation Glossary and Style -Guide Management......................................................................10 <br />c. Agreement Statement..................................................................................................................... <br />11 <br />d. Firm and Team Experience.............................................................................................................. <br />11 <br />Description of the Firm, Address and Account Manager...............................................................11 <br />Key Program Manager Resume: Caroline Lee, CEO, and owner of Accent .................................... <br />13 <br />Certifications..................................................................................................................................16 <br />Linguist Recruitment Checklist (must-haves).................................................................................18 <br />CEO's approval of the linguist and the translation and general involvement ................................ <br />18 <br />SubcontractorPlan.........................................................................................................................18 <br />e. Proposed Work Plan........................................................................................................................19 <br />How to order services and response times....................................................................................19 <br />Real-time Turnaround....................................................................................................................21 <br />Minimum requirements for linguists............................................................................................. <br />21 <br />ImplementationPlan..................................................................................................................... <br />23 <br />f. References - Attachment B...............................................................................................................26 <br />Cost Proposal (Volume II) and Certifications (Attachments) (Volume lll) are enclosed in the next pages. <br />Table of Contents Volume II - Cost Proposal. ....... .................. <br />Table of Contents Volume Ill - Certifications (Attachments) <br />Accent on Languages Response 24-022A 2 <br />Volume I - Soo <br />