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y Constance C. Ingram rJ IK Consulting, LLC c PO Box 17661 Tucson AZ 85731 (520) 891-5319 (520) 721-8634 fax connie ingram ilccpartners.co Professional Experience: IK Consulting,LLC—May 2002 to Present Co-Own and operate a systems development consulting business. Work with various jurisdictions within the United States to develop, maintain and enhance Permits Plus and Accela Civic Platform Land Development and Licensing systems. Provide business systems analysis,and process mapping,prior to automation to ensure the most effective process implementation for each jurisdiction. Provide comprehensive training sessions on the maintenance,administration and use of these automated systems. Pima County Department of Transportation—August 2001 to October 2006 Supervised and managed multiple software developers and business systems analysts within the Department of Transportation. Coordinated with division managers and department heads to facilitate integration of systems between divisions and departments within the County. Lead the departments Process Mapping and Process Management efforts. Pima County Development Services Department—August 1985 to August 2001 Various increasingly responsible positions, ranging from Customer Service Representative to Application Software Support to EDP Project Supervisor. Responsibilities included assisting customers with permitting needs, training employees on various computer programs, development of three (3) permitting system programs over the duration of employment; including development and migration of each system (Parcel Management System, Permits DOS and Permits Plus). Supervised various customer service and IT systems personnel. Instructor/Teaching Experience: Pima Community College-June 2010 to August 2012 Adjunct Faculty Instructor certified to teach in the areas of Computer Information Systems,Computer Software Applications and Business. I.K.Consulting,LLC—May 2002 to present Provide comprehensive classroom training on Accela Civic Platform Administration,Accela Civic Platform End User and Accela Ad-Hoc Reports Development as well as multiple web based training classes on the Civic Platform software functionality. Pima County—Adjunct Faculty,Team Leader--March 2002 to October 2006 Coordinated efforts between multiple departments to develop an Adjunct Faculty for Pima County Public Works departments, Responsibilities included the development, and teaching, of employee development classes including: Customer Service, Train the Trainer,Ethics&Conflict of Interest,Team Dynamics,Team Building,Quality Process Improvement and Process Mapping. Pima County Development Services Department—1985 to August 2001 Provided one-on-one as well as class room training for department personnel on Networking, Email, Word Processing,Permits DOS and Permits Plus software. Education Santa Rita High School—Graduated 1983 NHS Pima Community College—18 Credits Earned University of Arizona—12 Credits Earned University of Phoenix—BSBA 1991 with Program GPA of 3.51 Certificates and Awards: • Certified Trainer Certificate—AchieveGlobal,March 2002 • Superior Service Team Award For Adjunct Faculty—American Society for Public Administration,May 2003 • Certificate in Public Policy&Management—University of Arizona Eller College of Management,December 2004 • Mastery of Process Mapping—Business Enterprise Mapping,April 2005 • Accela Bronze Certified Implementation Professional—April 2016 • Accela Asset Management Professional—September 2017 • Accela EMSE Scripting Level 1—February 2021 • Accela EMSE Scripting Level 2—March 2021 45 • Accela EMSE Scripting Level 3—April 2021