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EXHIBIT 1 • Written Evaluation—Based on the need for the City,City staff or RSG will prepare a written evaluation of the materials submitted by the applicant and residents.The written evaluation will include a description of the capital improvements and the proposed pass-through amount.The purpose of the written evaluation is to assist the Hearing Officer or the Rental Review Board in coming to a determination. • Tenant Petition—A tenant may file a petition with the City if they believe the property owner/landlord is in violation of the Ordinance. • Review—Based on the need for the City,RSG is available to review or provide support to City staff as needed for reviewing the Petition for completeness and correspond with tenant as to whether it is accepted and the time of the hearing. • Coordination—RSG will coordinate with City staff and the Hearing Officer on any petition items. • Petition Hearings— RSG will be available to attend any Hearings to answer any questions that the public, Hearing Officers, or Rental Review Board may have on our portion of the analysis. This includes time for hearing preparation and any required briefings by legal counsel prior to the Hearing(s).We understand that there is the possibility of more than one Hearing. • Tenant Complaints — RSG will provide information to tenants regarding the provisions of the Ordinance but will not be expected to assist the tenant any further regarding complaints or enforcement. Rather, tenants will be directed to contact an attorney that can file a civil suit if warranted. • Staff Training—RSG understands that all or a portion of the services will be on an interim basis until such time as City staff, the Rental Housing Board, or another designated party, is ready to assume responsibility for implementation. RSG is available to prepare training materials and support as needed for use for program implementation. Advisory Services RSG understands that the City may from time to time like to continue to evaluate potential improvements to the Ordinance. RSG is available to conduct necessary research as directed, including but not limited to best practices and procedures of rent stabilization and just cause eviction ordinances in other communities. RSG can attend and participate in City Council and Staff meetings,as requested.We are also available to conduct surveys or other forms of community outreach as needed. RSG will be available to provide analysis, expert testimony, or other support to the City regarding any legal challenges to the Ordinance. PROJECT TEAM Tara Matthews will serve as the Managing Principal providing oversight for all aspects for the engagement and will be the primary consultant. She will be assisted by,Cindy Blot,Senior Associate,Sara Court,Associate, Jill Glickman,Analyst,and Brice Wildemuth, Analyst, who all have previous experience with rent stabilization ordinances. Other RSG staff may be assigned as needed. Resumes of staff are available at www.rsgsolutions.com or can be provided upon request. REFERENCES Mobilehome Park Fair Return Rent Adjustment Petition Administrative Services—City of El Monte