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6 | P a g e <br />V.PROGRAM EVALUATION <br />EVALUATION METHOD-K.I.S.S. Model <br />The K.I.S.S. model evaluative tool is to gather constructive feedback at multiple levels within the program. The <br />K.I.S.S. model asks participants the following questions in order to provide space for evaluation: <br />A. What elements of the program do you want to KEEP? (What worked well 95% of the time that we know <br />will be successful year over year?). <br />B. What elements of the program do you feel we should IMPROVE on? (What worked a majority of the <br />time, but need to be adjusted to add value?). <br />C. What elements should we START incorporating into the program? (What are some new ideas that would <br />enrich our guests, add value to our current program, are innovative and creative?). <br />D. What elements should we STOP offering because they are not meeting our programming standards and <br />expectations? (What areas decrease the value of our program? What may have worked in the past that <br />may not meet the needs of the community now?). <br />The following exercise results was received at a post-event meeting on October 29, 2019. <br />▪KEEP <br />o Cultivating relationship with park visitors, the Thornton Park Neighborhood Association, PRCSA, <br />Parks Maintenance, Lyons Security and SAPD. <br />o Reporting atypical incidents as they occur through the proper channels (i.e. PRCSA <br />representatives, the MySantaAna App, and Parks Maintenance representatives. <br />▪IMPROVE <br />o A better understanding of Park Host Hours or dedicated community meeting times for park <br />visitors to engage with the Park Host. <br />o Communication with Lyons Security and the Parks Maintenance Division. <br />▪START <br />o Picking up litter, not only reporting. <br />o Filling doggie dispenser bags, not only reporting. <br />o Re-stocking toiletries when empty, not only report. <br />o Utilizing a plunger when toilets become clogged, if unsuccessful, notifying maintenance on-call. <br />o Notifying via the My Santa Ana App to include graffiti. <br />o Contact security, if necessary, after the Host has contacted park users. <br />o Serve as a liaison for park information. <br />o Assist with securing restrooms when needed. <br />o A written inspection report with a schedule. <br />▪STOP <br />o Long term visitors at the Park Host site without communicating with PRCSA in advance <br />  <br />  <br />City Council 16 – 18 11/19/2024