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Item 09 - Agreement with Rattle Tech LLC for MySantaAna Citizen Mobile App Replacement
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Item 09 - Agreement with Rattle Tech LLC for MySantaAna Citizen Mobile App Replacement
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Last modified
11/27/2024 11:08:16 AM
Creation date
11/27/2024 10:56:40 AM
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City Clerk
Doc Type
Agenda Packet
Agency
Human Resources
Item #
9
Date
12/3/2024
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<br />Rattle Tech LLC – Confidential 12 <br />659 W Woodbury Rd Altadena, CA. 91001 <br /> www.Rattle Tech.com <br /> <br />Summary of features <br />311 reporting <br />Bluetooth beacon technology to help explore your community <br />Geo tag landmarks and points of interest to help explore your community <br />Parks, facilities & libraries <br />Newsfeed & press releases <br />Social media integration <br />Things-to-do <br />Manage issues & work orders <br />Civita App – For Residents: <br />Residents can create issues from the Civita App <br />Employees can create work orders from Civita Cloud <br />Auto-assign work orders to field tech / employee <br />Track history of work orders <br />Work orders show geo tagged location of images submitted <br />Up to 5 images can be uploaded per work order <br />Civita App – For Your Employees: <br />Employees can create issues / work orders from Civita Field Service App <br /> Reassign work orders to field tech / employee <br />View assigned work orders <br />View work order details and location <br />Update work orders <br />Civita Cloud – Our Community Engagement Platform: <br />Manage community engagement <br />Update banners and sliders on the app <br />Define issue categories <br />Update to manage community engagement <br />Allow community members to create accounts <br />GEO fence the allowable issue submission range <br />Update community pages <br />Ability to pull data from APIs or scraping data to reduce data entry <br />Calendar <br />* Text notifications to community members – Issue status update <br />** Email notifications to community members – issue status update <br />*** Storage <br /> <br />
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