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(9) <br />CITY OF SANTA ANA <br />EXHIBIT I <br />SCOPE OF SERVICES <br />Contractor shall perform services at set forth below. <br />A. General Requirements <br />1. Contractor shall be responsible for modifying their billing systems to capture all necessary <br />data generated from the ambulance & paramedic billing and collection services program as <br />an electronic file and provide a description of the electronic file needed to receive data <br />transmitted from OCFA. <br />2. Contractor shall work with OCFA and their electronic Prehospital Care Report (ePCR) vendor <br />to identify data input gaps, errors and other data needs, and describe a means of obtaining <br />solutions to these problems. <br />3. Contractor must be able to accurately transfer all necessary information from the OCFA <br />ImageTrend database, based on the information provided by the electronic OCFA's ePCR, <br />and obtain any additional information needed that is not included in the ePCR for proper and <br />correct invoicing. <br />4. Contractor must have the capability to fully integrate and support OCFA's selected ePCR <br />application. <br />5. Contractor shall bill for emergency medical services in a timely manner, including but not <br />limited to the billing of Medicare, Medical/Medicaid, private insurances, supplemental <br />insurances, secondary insurances and workers' compensation carriers according to specific <br />requirements. <br />6. Contractor shall provide to the City and the City's contracted collection agency, listings of <br />accounts, which the company feels are uncollectable, through normal collection processes, <br />for further action by the City and the City's contracted collection agency. <br />7. Contactor must be able to forward and work with the City's contracted collection agency on <br />listings of uncollectable accounts. <br />8. Contractor shall have the ability to handle third -party payer submission inquiries regarding <br />insurance claims. <br />9. Contractor must work with County of Orange and perform screening of all medically indigent <br />patients. <br />10. Contractor shall process all customer payments in accordance with the applicable Payment <br />Card Industry (PCI) security requirements. <br />City of Santa Ana RFP No. 24-104 Page 18 of 35 <br />