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<br />7 <br /> <br /> <br />The City has the right at any time during the contract period as well as upon the termination of the <br />Agreement to instruct the Contractor to delete all City created data in the system. This request <br />must be in writing and the Contractor has 21 working days to complete the deletion of the data <br />from the system. <br /> <br />25. NOTICES <br /> <br />All notices to the Parties shall, unless otherwise requested in writing, be sent to City addressed as <br />follows: <br /> <br /> Clerk of the City Council <br />City of Santa Ana <br /> 20 Civic Center Plaza (M-30) <br />P.O. Box 1988 <br />Santa Ana, CA 92701 <br />Fax: 714-647-6956 <br /> <br />And to Contractor addressed as follows: <br /> <br /> NetFile <br /> 2707 Aurora Road <br /> Mariposa, CA 95338 <br /> Facsimile at (209) 391-2200 <br /> <br />26. HOSTING SERVICES <br /> <br />a. Availability of Services. <br /> <br />Subject to the terms of this Agreement, Contractor shall use its best efforts to provide online access <br />to the City and filers of FPPC forms for twenty-four (24) hours a day, seven (7) days a week upon <br />completion of the parsed database and accepted by the City and thereafter, throughout the term of <br />this Agreement. City agrees that from time to time Contractor’s servers may be inaccessible or <br />inoperable for various reasons, including: (i) equipment malfunctions; (ii) periodic maintenance <br />procedures or repairs which Contractor may undertake from time to time; or (iii) causes beyond <br />the control of Contractor or which were not reasonably foreseeable by Contractor, including <br />interruption or failure of communications or transmission links, hostile network attacks or other <br />failures (collectively “Downtime”). Contractor shall provide forty-eight (48) hour advance notice <br />to City in the event of any scheduled Downtime. Contractor shall use its best efforts to minimize <br />any disruption, inaccessibility and/or inoperability in connection with the Downtime, whether <br />scheduled or not. In the event of any Downtime, City shall be entitled to a pro-rata reduction of <br />any payments due and payable to Contractor for such period. <br />b. Backups <br /> <br /> Contractor shall maintain backup servers and telecommunications connections and <br />maintain weekly backups of City’s database of FPPC Form filings on such backup servers.