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f <br />Understanding Scope of Services <br />Project Plan <br />Our company is dedicated to providing exceptional customer service and we understand the <br />importance of meeting the high standards demanded by the City of Santa Ana. To ensure a <br />seamless customer service experience across the multiple facilities, we employ several key <br />strategies including 24/7 availability and digital scheduling software. <br />We understand the importance of being accessible at any time, regardless if it's day or night. <br />Our customer service operations run 24/7, allowing the City of Santa Ana's various facilities to <br />reach out for assistance at their convenience. <br />We have employed robust performance measurement mechanisms and data -driven analysis <br />to track key metrics and identify areas for improvement. Through continuous evaluation and <br />feedback, we have consistently optimized processes, streamlined operations, and enhanced <br />overall performance to achieve the desired outcomes in our schedule and deployment of <br />Technical Rescue Teams. <br />Below is an example of the software used to schedule qualified rescue technicians, assign <br />equipment and dispatch rescue crews to projects for the City of Santa Ana and other <br />customers. <br />+)RD <br />r <br />s <br />'wMe�.m <br />rW. <br />�ir�iw <br />m wwui <br />yy <br />w. w.r <br />•� <br />w.w.. <br />e rry.� • <br />r�ri <br />m <br />ue. �... <br />•w r..,� r <br />� <br />e <br />a <br />Y a�io.i�w en..w r, <br />��wm. .rr.-+w• <br />° <br />� <br />.:w �.� <br />:mrl <br />- ' ww►�w <br />u�"re... <br />ytiwWnwrw w..o <br />is <br />rc� ry�w,o <br />Fr <br />. <br />r..`w..wti i <br />Y i« r..r..-rwr <br />cep <br />a-wv <br />°"��O^r <br />�d�n ��wY• <br />•�w+44 <br />Iv <br />Z <br />e <br />.re ` <br />... wn ...��.r. <br />�... w�•w. <br />w....�i � <br />'��,aen e...r�Vr. <br />dv.r�. <br />ww•w ww..�..w�.e <br />rwew.. <br />Y a�iu� w.n.. • <br />_ w.r..•w�c <br />.wir r... <br />Y r�.r.ae <br />V ww <br />.rr..-1 <br />xx <br />•.ter <br />—e <br />_ _o <br />Y w�a.�...r��.• <br />•a ewww'n..w�w <br />ww�.r... <br />r <br />�$5e <br />r <br />iY1r1rY.'.�l <br />r•w.r <br />y ./'•�.w� <br />V w"�.e .rrw.� <br />Y <br />_' <br />�r.w <br />rMiar'..e o.�i.� <br />ra <br />