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SOLICITATION # CHI rn'') <br />for good standard solution support. ServiceNow developed the platform and applications so anyone could <br />support changes to the configuration without having to hire outside consultants. The customer is <br />empowered as they gain experience either by shadowing ServiceNow consultants during initial <br />implementations, as they talking to other customers through the Community website, or by asking for <br />technical support through the portal. So initial costs typically occur for ServiceNow when it is first <br />implemented and there might be requested services as customers add new application support but there <br />are no ongoing costs typically. <br />CA Cloud SaaS solutions are fully operational multi -tenant solution that are fully ready to use at outset. <br />These Solutions are typically complex management solutions that do require setup and training. For <br />example many customer will purchase a limited time block of consulting to help with loading data, and <br />configuring reports. Training is also available for all applications to either augment start-up packs or walk <br />customers through basic tasks. <br />In addition to the licensing fees there are optional Google services that a Purchasing Entity may find meet <br />additional mandatory requirements. Examples would include adding on other SaaS solutions like Virtru for <br />end to end encryption or AODocs for Document Management. The key benefit to moving to Cloud based <br />vendors is a new set of transformative tools that are more productive and most cost effective than <br />traditional client server solutions. Other additional costs may come into play of the Purchasing Entity wants <br />to outsource all of the configuration and migration work to the selected reseller leading to additional time <br />and materials expenses. <br />The Salesforce solution is available immediately for use via the internet after a Purchasing Entity makes a <br />purchase of the solution. Other additional costs would include any implementation fees to be performed by <br />a certified Salesforce implementation partner. These fees vary based on the type of project and length and <br />complexity of implementation. <br />6.5.3 Offeror must describe how its Solutions are NIST compliant, as defined in NIST Special Publication <br />800-145, with the service models it offers. <br />Carahsoft's cloud solution offerings all fit within the guidelines listed in NIST publication 800-145 and <br />repeated in Attachment D of this response. Please see response 8.1.5 for a more detailed explanation. <br />6.6 — Scope and Variety of Cloud Solutions <br />6.6 Specify the scope and variety of the service models you offer under this solicitation. You may provide a <br />list of the different SaaS, IaaS, and/or PaaS services that you offer. <br />Carahsoft proudly offers a number of SaaS, PaaS, and IaaS supported by the cloud technologies as listed <br />below. Many of our top tier cloud vendors also provide subscription and utility based pricing models which <br />would be available to the State. Below is a list of each manufacturer being proposed in this response, along <br />with the specific type of solution (SaaS, IaaS, and PaaS) they fit into: <br />SaaS — AODocs, CA Technologies, DocuSign, FireEye, Google, QTS, Salesforce, SAP, ServiceNow, <br />Virtru, VMware <br />PaaS — Google, QTS, Salesforce, SAP, ServiceNow, Virtustream <br />IaaS — FireEye, Google, QTS, Virtustream, VMware <br />carahsoft <br />carahsoft <br />