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No update, upgrade or other charge to the Service may decrease the Service's functionality, <br />adversely affect Purchasing Entity's use of or access to the Service, or increase the cost of the <br />Service to the Purchasing Entity. <br />Contractor will notify the Purchasing Entity at least sixty (60) days in advance prior to any major <br />update or upgrade. <br />13. Security: As requested by a Purchasing Entity, the Contractor shall disclose its non-proprietary <br />system security plans (SSP) or security processes and technical limitations to the Purchasing <br />Entity such that adequate protection and flexibility can be attained between the Purchasing <br />Entity and the Contractor. For example: virus checking and port sniffing — the Purchasing Entity <br />and the Contractor shall understand each other's roles and responsibilities. <br />14. Non -disclosure and Separation of Duties: The Contractor shall enforce separation of job duties, <br />require commercially reasonable non -disclosure agreements, and limit staff knowledge of <br />Purchasing Entity data to that which is absolutely necessary to perform job duties. <br />15. Import and Export of Data: The Purchasing Entity shall have the ability to import or export data <br />in piecemeal or in entirety at its discretion without interference from the Contractor at any time <br />during the term of Contractor's contract with the Purchasing Entity. This includes the ability for <br />the Purchasing Entity to import or export data to/from other Contractors. Contractor shall <br />specify if Purchasing Entity is required to provide its' own tools for this purpose, including the <br />optional purchase of Contractors tools if Contractors applications are not able to provide this <br />functionality directly. <br />16. Responsibilities and Uptime Guarantee: The Contractor shall be responsible for the acquisition <br />and operation of all hardware, software and network support related to the services being <br />provided. The technical and professional activities required for establishing, managing and <br />maintaining the environments are the responsibilities of the Contractor. The system shall be <br />available 24/7/365 (with agreed -upon maintenance downtime), and provide service to <br />customers as defined in the SLA. <br />17. Subcontractor Disclosure: Contractor shall identify all of its strategic business partners related <br />to services provided under this Master Agreement, including but not limited to all <br />subcontractors or other entities or individuals who may be a party to a joint venture or similar <br />agreement with the Contractor, and who shall be involved in any application development <br />and/or operations. <br />18. Right to Remove Individuals: The Purchasing Entity shall have the right at any time to require <br />that the Contractor remove from interaction with Purchasing Entity any Contractor <br />representative who the Purchasing Entity believes is detrimental to its working relationship with <br />the Contractor. The Purchasing Entity shall provide the Contractor with notice of its <br />determination, and the reasons it requests the removal. If the Purchasing Entity signifies that a <br />potential security violation exists with respect to the request, the Contractor shall immediately <br />