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SOLICITATION # CH16012 <br />Temperature and Humidity Controls <br />• Humidity and temperature control <br />• Redundant (N+1) cooling system <br />Power <br />• Underground utility power feed <br />• Redundant (N+1) CPS/UPS systems <br />• Redundant power distribution units (PDUs) <br />• Redundant (N+1) diesel generators with on -site diesel fuel storage <br />Secure Network Logistics <br />• Concrete vaults for fiber entry <br />• Redundant internal networks <br />• Network neutral; connects to all major carriers and located near major Internet hubs <br />• High bandwidth capacity <br />Fire Detection and Suppression <br />• VESDA (very early smoke detection apparatus) <br />• Dual -alarmed, dual -interlock, multi -zone, pre -action dry pipe water -based fire suppression <br />ServiceNow <br />The ServiceNow cloud is built for the enterprise customer with every aspect aimed towards <br />meeting the customer's demand for reliability, availability and security. ServiceNow's <br />comprehensive approach to address this demand is enabled by the following: (a) ServiceNow's <br />robust cloud infrastructure runs on its own applications and utilizes industry best -of -breed <br />technology to automate mission critical functionalities in the cloud service with around -the -clock <br />and around -the -world delivery; (b) ServiceNow achieves flexibility and control in its ability to <br />deliver a stable user experience to the customer by having a logical single tenant architecture; (c) <br />ServiceNow's application development which has a paramount focus on quality, security, and the <br />user experience is closely connected to the operations of delivering those applications in a reliable <br />and secure cloud environment; (d) ServiceNow invests in a comprehensive compliance strategy <br />that allows its customers to attain their own compliance to applicable laws by obtaining <br />attestations and certifications and running its subscription service from paired data centers <br />situated close to where its customers are located; and (e) ServiceNow's homogeneous <br />environment where all applications are on a single platform offers ServiceNow a competitive <br />advantage in being able to concentrate its efforts to make the customer's user experience the best <br />possible. <br />The "Data Security Guide" contained within the "Subscription Service Guide" included with this <br />response describes the measures ServiceNow takes to protect Customer Data when it resides in <br />the ServiceNow cloud. <br />QTS <br />The QTS Information System Security Officer (ISSO) develops, disseminates, annually reviews <br />and updates a formal, documented access control policy; System and Communications Protection <br />and addresses the following: <br />-Purpose and scope <br />-Roles, responsibilities <br />-Compliance <br />QTS develops, disseminates, and annually reviews/updates a formal, documented security policy <br />executive summary, SP Executive Summary - Information System Security Program Policies, <br />which addresses: <br />-management commitment <br />-coordination among customer entities <br />carahsoft 62 carahsoft <br />