Item 26 - Agreement with Allied Network Solutions, Inc. for Adobe Software and Subscription

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SOLICITATION # CH16012 customer may be entitled to receive a credit equal to two percent (2%) of its transaction fees for the service for that month for each one percent (1 %) (or portion thereof) by which we fail to achieve such level, up to one hundred percent 100% of the fees for such month. Hanna The SAP HEC offers a 99.5% uptime availability SLA for production (PRD) instances and a 95% uptime availability for quality assurance (QAS) and development (DEV) instances. This means that after taking in to account the monthly maintenance window, the TOTAL solution will be available 99.5% of the time - not that we expect it, but this equates to about 3 hours of unscheduled downtime per month. The concept of "total solution" is important because the HEC provides Holistic Solution Availability - our single SLA covers the FULL SOLUTION STACK which means it covers the Infrastructure, Operating System, local DB, the HANA in -Memory DB, and the Application layers. We do not offer individual SLAs on individual layers because if one layer fails, the entire solution is down Hybris The environment is completely redundant and based on a high availability architecture. The hybris private cloud is based on VMWare virtualization and is fully load -balanced. Customer systems reside on a redundant server infrastructure ensuring that if one server (or part of the server infrastructure) fails, a backup is in place to ensure that systems remain operational. The infrastructure is load -balanced ensuring high availability of the system during peak usage periods. The load -balancing allows the systems to support large volumes of simultaneous users balancing the load of activity across multiple servers ensuring peak performance of all systems. Redundancy of Infrastructure Components: • Multihome connectivity to the Internet backbone. Multiple connections to the internet, allows optimizing the best route as well as redundancy. • At an individual component level, all devices have dual physical power connections to protect against any individual power supply failure • Redundant Firewalls • Redundant Routers, • Redundant Load balancers • Virtualized Application and Web servers • Clustered Database - active active cluster mode for enhanced redundancy • High performance SAN storage- from Netapp, with built in redundancy at the disk level (NetApp proprietary RAID technology, similar to a RAID 5) • The data centers provide diverse power (Uninterruptible Power Supply), backup generators and air conditioning systems required to ensure equipment remain online with optimal performance 2417/365. • SLA: contractually we provide a guarantee on the performance of your application at 99.9% availability. SuccessFactors We contractually guarantee a minimum of 99.5% system uptime, with the exception of regularly scheduled and emergency maintenance. carahsoft 131 carahsoft