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18. Business Continuity and Disaster Recovery: The Contractor shall provide a business continuity <br />and disaster recovery plan upon request and ensure that the Purchasing Entity's recovery time <br />objective (RTO) of XXX hours/days is met. (XXX hour/days shall be provided to Contractor by the <br />Purchasing Entity.) Contractor must work with the Purchasing Entity to perform an annual <br />Disaster Recovery test and take action to correct any issues detected during the test in a time <br />frame mutually agreed between the Contractor and the Purchasing Entity. <br />19. Subscription Terms: Contractor grants to a Purchasing Entity a license to: (i) access and use the <br />Service for its business purposes; (ii) for IaaS, use underlying software as embodied or used in the <br />Service; and (iii) view, copy, upload and download (where applicable), and use Contractor's <br />documentation. <br />No Contractor terms, including standard click through license or website terms or use of privacy policy, <br />shall apply to Purchasing Entities unless such terms are included in this Master Agreement via <br />amendment. <br />