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Security and Hosting Overview <br />June 2015 <br />access is limited to only select senior members of the technology team. This <br />access list is reviewed quarterly by the internal audit team and by a third party <br />in our annual SSAE 16 / ISAE 3402 Type 2 SOC1 and SOC2 audits. <br />The data scrubbing process is: <br />• A backup of the data is taken at the location where the source database <br />resides <br />• Data is filtered where only the most recent 3 months of data remain <br />• Data is scrubbed as described above <br />• Data is then securely transferred from the production system to the test <br />system <br />Once scrubbed, all personally identifiable information (PH) has been removed and any <br />sensitive custom field data cannot be read. <br />Our test systems reside in secure third party data centers with the same controls as our <br />production data centers. <br />1.6.6 Data Access <br />Direct access to production data is required in specific cases. Access is provided based on <br />business need and not by role alone. Access reviews are conducted monthly and reviews <br />are subject to recurring quarterly reviews by the SAP Fieldglass internal audit team. <br />Executive review and sign off is performed for all quarterly reviews. <br />Access is required for the following puposes: <br />• Professional Services Data Services team — this team receives a customers <br />master and/or worker data and executes data uploads into test and/or <br />production environments. Once the data are successfully uploaded and <br />customer has signed off on the accuracy and completeness of the upload, the <br />data are destroyed. <br />• First level help desk — when customers call our help desk, the caller may <br />require the help desk agent to to view data or log in as the caller in order to <br />help them with their problem. This is only performed when authorized by the <br />caller. <br />SAP Fieldglass has help desk locations in the following regions: <br />United States <br />SAP Fieldglass <br />111 N. Canal Street <br />Suite 600 <br />Chicago, IL 60606 <br />SAP Fieldglass P a g e 17 121 <br />