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Security and Hosting Overview June 2015 <br />2 Release Management <br />2.1 Release Management Process <br />The SAP Fieldglass Release Management team is responsible for the management of all <br />delivables required in upgrading the production SAP Fieldglass system. This team is <br />comprised of key members from the Development, Quality Assurance, Product <br />Management, Professional Services, and executive teams. SAP Fieldglass customers <br />benefit from our release management in that the release deployment schedule repeats <br />itself year over year; releases are deployed over the same weekends of predetermined <br />months. <br />SAP Fieldglass has several different release types: <br />Major Releases <br />In the US, Major releases occur on the second Fridays in March, July, and November. In <br />the EU, Major releases occur on the third Fridays in March, July, and November <br />These releases can include new product features, new or changed functionality, user <br />experience enhacements, and changes to the user interface. These are our most formal <br />releases and the only type of release that requires an extended maintenance window. <br />The Release Manager and the Release Management team closely monitor all phases of <br />the Software Development Lifecycle and analyze PKIs at each phase transition. Release <br />notes are provided as well as an opportunity for customers to optionally participate in a <br />customer preview opportunity. This is where users can log into a non -production <br />environment that is running the future codebase. The benefit of participating is that <br />customers can gain confidence the system is behaving as expected prior to the official <br />release date. <br />Minor Releases <br />Minor releases occur on the second Fridays in January, May and September. <br />These releases do not require the formalities of major releases. This type of release is <br />used when deploying customer -specific product features and integrations to production. <br />These releases are deployed to both US and EU customers at the same time. <br />Service Packs <br />Serivice packs are deployed as required to resolve product defects. These releases are <br />deployed to both US and EU customers at the same time. <br />SAP Fieldglass Page 19 121 <br />