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Security and Hosting Overview June 2015 <br />3 Disaster Recovery and Business Continuity Plan <br />3.1 Disaster Recovery <br />SAP Fieldglass maintains a disaster recovery plan with backup, hardware repair, and data <br />restoration, along with the ability to bring up the SAP Fieldglass application at a hot <br />backup site in the event of a declared disaster (as described in the SAP Fieldglass disaster <br />recovery plan) where the primary site is destroyed or disabled. This plan is tested on a <br />yearly basis. Lessons learned are recorded in the test results and the plan is adjusted and <br />improved accordingly. <br />SAP Fieldglass has the concept of active and passive production hosting facilities. The <br />active environment is the live production hosted facility that all SAP Fieldglass users are <br />actively using. The passive environment is a hot production hosting environment. Our <br />data replication solution ensures that the passive environment is ready at anytime to be <br />failed overto. In a disaster scenario, SAP Fieldglass changes the DNS to the passive hosting <br />center's set of IPs. Users are then seamlessly routed to the other datacenter. There is not <br />multi -day data migration that has to occur due to the ongoing data replication that is in <br />place. <br />SAP Fieldglass proactively conducted a datacenter failover from the active datacenter to <br />the passive datacenter in April 2015. The entire failover process was conducted in just <br />over 8 hours with zero data loss. SAP Fieldglass plans to repeat this proactive datacenter <br />failover between 1 and 3 times per year. <br />Also refer to section 1.6.1 Data Backups and Replication. <br />3.2 Business Continuity <br />The primary objective of our business continuity plan (BCP) is to enable SAP Fieldglass to <br />recover all functions within their respective Recovery Time Objectives (RTOs) after any <br />type of disruption occurs which prevents SAP Fieldglass personnel from engaging in <br />ongoing business operations. A Recovery Point Objective (RPOs) has also been defined to <br />identify our tolerance for any data loss. This Plan is designed to support the employees <br />responsible for leading recovery efforts to enable SAP Fieldglass to resume daily <br />operations following a disruption. <br />A business impact analysis (BIA) has been developed to fully quantify and prioritize <br />restoration of mission -critical processes. <br />SAP Fieldglass Page 21 1 21 <br />