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L BRIGHTLINE
<br />CERTIFICATE OF REGISTRATION
<br />Information Security Management System - ISOIIEC 27001:2013
<br />The Certification Body of BrightLine hereby certifies that the following organization operates an Infonmation Security
<br />Management System that conforms to the requirements of ISOIIEC 27001:2013
<br />ServiceNow, Inc.
<br />for the folic+winrl :coj12 of regi-tratw.i.
<br />The scope of the ISOIIEC 27001:2013 certification is limited to the information security management system (ISMS), which supports
<br />ServiceNow as a provider of cloud -based solutions that define, structure, manage and automate services across the global enterprise,
<br />as well as all supporting resources including global data center operations and infrastructure, applications, end -user services, and
<br />product development, and in accordance with the Statement of Applicability, approved July 28, 2015. Assets within scope of the ISMS
<br />include: internal information assets, customer data, software, hardware, people, and physical assets to host, support and operate the
<br />cloud -based solutions.The data centers in the following locations house the infrastructure used to deliver the cloud -based solutions:
<br />Virginia, California, Florida, Washington, Montreal,Toronto, London, Amsterdam, Geneva, Zurich, Sydney, Brisbane, Singapore, Hong
<br />Kong, Sao Paulo and Campinas. Additionally, ServiceNow uses Amazon Web Services (AWS) to host some ServiceWatch customers.
<br />Excluded from the scope are all operations of third party data centers and AWS.
<br />the scope of this certification includes the tollowinq locations:
<br />Santa Clara (HQ): 3260 Jay Street, Santa Clara, California, 95054, United States
<br />San Diego:4810 Eastgate Mall, San Diego, California, 92121, United States
<br />Kirkland: 4400 Carillon Point, Kirkland, Washington, 98033, United States
<br />Orlando: 3501 Quadrangle Blvd, Suite 150, Orlando, FL 32817, United States
<br />Amsterdam (EMEA HQ): Hoekenrode 3, 1102 BR Amsterdam, The Netherlands
<br />London:3rd Floor, Future House,The Glanty, Egham, Surrey,TW20 9AH, United Kingdom
<br />Sydney: Level 21, 50 Bridge St, Sydney, New South Wales, 2000, Australia
<br />IS0 27001
<br />ZBy BRIGHTLINE
<br />Issue Date
<br />September 29, 2015
<br />Certificate Nunihor- 1980700-4
<br />AIIMB
<br />accnroirfn
<br />Original Registration Date
<br />December 17, 2012
<br />Authorized by:
<br />Christopher L Schellman
<br />President, BrightLine
<br />1300 N, West Shore BIA, Suite 240
<br />Tampa. Florida 33607 United States
<br />www.6rightlJn a con l
<br />Expiration Date Certificate Version
<br />September 28, 2018 Version 4
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<br />I Thls certificate is subiatt ro the satisiamry com gietian of ahnua4 su+veiUance eudits by &rlgNLIne.
<br />3- ISO —17001-?Oi 3 ca+pt7ilance audits are not desrg ned toderect or prevent cFlmihal activicy or other acts thai may result in on In*O mstion secjdoiw bmanh. As such_ this certifinvon should not be
<br />construed as a guaranree of assurance that an afganization is unsu=cepiible to in4omlanan security breaches.
<br />4. The inlormarlon In thts documesim provided AS IS', without wattsMies of env 44rick 3rightbne aViressiy diselalrrrs any represenmpom and warranties, IndudiFig, w{thou r Iimrrarlon, the rrnplied war-
<br />+anbi of metdiantabkty and Fitness fot a particulw purr
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