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CA Service Desk Manager includes a limited entitlement to CA Process Management for Workflows. This entitlement is restricted to use <br />within the context of Workflows associated with SDM only. This entitlement includes: the Service Desk Manager connector; three (3) <br />Custom Operators; and five (5) Agents. This entitlement does not include any Premium Connectors. Multiple Orchestrators can be <br />deployed with the constraints specified herein. There are no license limitations on the number of concurrent processes per Orchestrator. <br />For the purpose of CA Process Management for Workflows, "Agent" means a single installation of the agent software component of the <br />CA Process Management for Workflows on a specific operating system which can be identified as a unique host identification on a physical <br />or virtual hardware server. <br />For the purpose of CA Process Management for Workflows, "Connector" is the software program connecting CA Process Management for <br />Workflows with specifically named third -party software or other CA software. For example, "CA Process Management for Workflows <br />Connector for CA Service Desk Manager" connects CA Process Management for Workflows with CA Service Desk Manager. Each Connector <br />may only be used to connect the CA Software with the specific named third -party software or CA software program. <br />For the purpose of CA Process Management for Workflows, "Custom Operator" means a type of automation object within the CA Process <br />Management for Workflows that can be created to enhance, modify, or restrict the capabilities of an existing "Connector". <br />For the purpose of CA Process Management for Workflows, "Orchestrator" means a single installation of the Orchestrator software <br />component of CA Process Management for Workflows on a specific operating system which can be identified as a unique host <br />identification on a physical or virtual hardware server. This installation can be a stand-alone Orchestrator or as a node of a new or existing <br />clustered Orchestrator. <br />CA SiteMinder <br />"User" means a single person listed in any Customer directory or network storage location whose access and use rights can be <br />authenticated, authorized, or administered by the CA Software. Unless otherwise specified, a User shall not be counted more than once or <br />on a concurrent basis. An "Internal User" is an intranet User defined as an employee or contractor of the Customer. CA SiteMinder may be <br />used for Customer's internal use only, by the Internal Users on Customer's local area network and client/server system or a HTTP-based <br />Web server infrastructure. Internal Users licensed hereunder may not be aggregated by a Customer contractor with any users ofCA <br />SiteMinder separately licensed by such contractor. An "External User" is either an extranet or internet User defined as an employee of <br />Customer's authorized third parties, which may be Customer's customers, clients, or consumers, on internet website(s) owned by, or <br />under the control of, Customer. External Users licensed hereunder may not be aggregated by a Customer's vendor or business partner <br />with any Users of CA SiteMinder separately licensed by such vendor orpartner. <br />CA SOA Security Manager<br /><br />"Secured Web Service" means a software system designed to support interoperablemachine-to- <br />machine interaction over a network which needs to be secured from unauthorized access, software routines or components that is or are <br />intended to disable, erase, or otherwise harm software, equipment, or data, or cause other similar damage. This web service can be a URI <br />or web services End point defined in a WSDL file. "URI" (Uniform Resource Identifier) means a compact string of characters for identifying <br />an abstract or physical resource. "End point" means a specific location for accessing a web service using a specific protocol and data <br />format. "WSDL" (Web Service Definition Language) means an XML (Extensible Markup Language) format for describing network services as <br />a set of endpoints operating on messages containing either document -oriented or procedure -oriented information. "User" means a single <br />person, application or identity listed in any Customer directory or network storage location whose access and use rights can be <br />authenticated, authorized, or administered by the CA Software or who has the ability to view content aggregated or managed by CA SOA <br />Security Manager. In general, a user shall not be counted more than once or on a concurrent (logged -in) basis. <br />CA SOA Security Manager with Gateway <br />CA SOA Security Manager is licensed in number of Secured Web Services and Users. CA SOA Security Gateway is licensed in number of <br />Instances. "Secured Web Service" means a software system designed to support interoperable machine -to -machine interaction over a <br />network which needs to be secured from unauthorized access, software routines or components that is or are intended to disable, erase, <br />Version PS 1.0 Page 30 of 38 7/23/2014 10:36 AM <br />