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3. Restrictions. Except as otherwise expressly permitted under this Agreement, Customer agrees that it shall <br />not, nor shall it permit any third party to, (a) use the Cloud Subscriptions (or any portion thereof) in excess of or <br />beyond the Subscription Term, the Licensed Device quantity, and/or other restrictions/limitations described in this <br />Agreement; use the Cloud Subscriptions to store or transmit infringing, libelous, or otherwise unlawful or tortious <br />material, or to store or transmit material in violation of third -party privacy or other rights; (d) interfere with or disrupt <br />the integrity or performance of the Cloud Subscriptions or third -party data contained therein; (e) use the <br />Software on equipment or devices which are not specified in the Documentation; (f) Cloud Subscription specific <br />to ETP Cloud Subscriptions, Customer shall route email through a commercially available secure email gateway <br />for anti-spam scanning prior to relay through the FireEye network. No rights or licenses are granted other than as <br />expressly and unambiguously set forth herein. Customer access and usage for the Cloud Subscriptions is limited <br />to the MTP or ETP Subscription that has been paid or are being evaluated by the Customer. <br />4. Updates, Malware Detection Content and Support Services. Updates and malware detection content <br />and/or support services are not necessarily provided with the Software or Subscriptions, and may require <br />additional payment or include additional terms and conditions. However, to the extent that an update to the <br />Software and/or malware detection content is provided, such update/content shall be deemed "Software" <br />provided subject to this Agreement. If malware detection content/support services are provided, FireEye <br />reserves the right to change the scope or duration of such services at anytime, and to access, freely use and <br />distribute data collected from Customer through such services. If such services are made available, Customer <br />may be required to pay fees or other charges for use or access to some or all such services, which fees and terms <br />will be specified in the invoice or order form for such service. <br />5. Device Count Increases; Reporting; Invoice. If the number of devices that Customer or Customer <br />Representatives have registered to the Cloud Subscription ("Actual Device Count") exceeds Customer's then <br />current Licensed Device count or if Customer wishes to increase the Licensed Device count, then Customer shall <br />notify FireEye (or the applicable FireEye Partner) and submit an Order for the incremental Subscription Fees due, <br />and upon receipt of such Order, the Licensed Device count shall be amended to reflect this change. Upon <br />written request, Customer will provide FireEye a report identifying (i) the Actual Devices; (ii) the copies of and <br />location of the Premise Software maintained; and (iii) any other information reasonably requested by FireEye at <br />the time as it relates to the use of the Cloud Subscription to determine compliance with the terms of this <br />Agreement. FireEye and/or its Authorized Resellers may invoice Customer if it learns of any shortfalls, i.e. that the <br />Licensed Device Count is below the Actual Device count. The fees charged to Customer for increases in License <br />Device counts will be based on the then -current Subscription Term pricing. <br />Cloud Subscription Availability <br />6.1 FireEye shall undertake commercially reasonable efforts to ensure the Cloud Subscription availability for <br />99.9% of the time during each calendar month. <br />6.1.1 "Service Outage" is where the Customer is not receiving Cloud Subscription due to a failure or a disruption <br />in the Cloud Subscriptions and is not the result of Scheduled Maintenance, Emergency Maintenance, a force <br />majeure event or of the act or omission of Customer. <br />6.1.2 "Scheduled Maintenance Period" is the period during which weekly scheduled maintenance of the <br />Cloud Subscriptions may be performed, or a maintenance window otherwise mutually agreed upon by FireEye <br />and Customer. <br />6.1.3 "Emergency Maintenance" means any time outside of Scheduled Maintenance that FireEye is required <br />to apply critical patches or fixes or undertake other urgent maintenance. If Emergency Maintenance is required, <br />FireEye will contact Customer and provide the expected time frame of the Emergency Maintenance and <br />availability of the Cloud Subscriptions during the Emergency Maintenance. <br />6.1.4 "System Availability" means the percentage of total time during which the Cloud Subscriptions shall be <br />available to Customer, excluding the Scheduled Maintenance Period, Emergency Maintenance, force majeure <br />events, or acts or omissions of the Customer that cause system downtime. <br />Confidential FireEye Rev. 8/2016 <br />Page 30 <br />