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sricnw-, <br />SUBSCRIPTION SERVICE GU DE <br />EFFECTIVE DATE: NOVEMBER 12, 2014 <br />8.3. Customer Cooperation. Customer shall promptly apply any application upgrade that <br />ServiceNow determines is necessary to maintain the security, performance or availability of the Subscription <br />Service. <br />8.4. Limitations. Notwithstanding anything to the contrary in the Agreement or this Data Security <br />Guide, ServiceNow's obligations extend only to those systems, networks, network devices, facilities and <br />components over which ServiceNow exercises control. This Data Security Guide does not apply to: (i) information <br />shared with ServiceNow that is not data stored in its systems using the Subscription Service; (ii) data in <br />Customer's virtual private network (VPN) or a third party network; or (iii) any data processed by Customer or its <br />users in violation of the Agreement or this Data Security Guide. <br />SERVICENOw CONFIDENTIAL Page 11 (version 11/12/2014) <br />