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CONFIDENTIAL <br />SCHEDULE B <br />MAINTENANCE AND SUPPORT SERVICES SCHEDULE <br />DEFINITIONS <br />For purposes of this Schedule, the following term shall have the following meaning: <br />(a) "Support Services" means the delivery of front-end support to Customer's end users by <br />telephone, email or other methods and the training of Customer's end users, in each case relating <br />to the use of the Materials and Virtru Pro Services. <br />SUPPORT SERVICES. <br />Virtru will be responsible for providing Customer's end users with Support Services. Virtru will not be required to <br />provide the Support Services if Customer has failed to pay any amount payable to Virtru under this Agreement and <br />such amount is more than thirty (30) days overdue. <br />UPDATES. <br />Virtru will provide Customer with one copy of each Update made generally available by Virtru to its customers that <br />pay for customer support and maintenance during the term of thisAgreement. <br />4. SUPPORT HOURS. <br />Virtru will provide the Support Services during Virtru's normal business hours, Monday to Friday, except holidays. <br />Virtru will respond to Customer support inquiries or requests within one business day. <br />