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a <br />VII. REFERENCES <br />CITY OF SANTA ANA <br />Contractor shall provide three (3) references from other similar public agencies for which services <br />similar to those specified in this RFP have been performed, including contact names and <br />telephone numbers. Use ATTACHMENT B — References. The respondent grants permission <br />for the City to contact any individuals listed as references. <br />City may disqualify a Proposer if. - <br />References fail to substantiate Proposer's description of services and <br />deliverables provided; or <br />• References fail to support that Proposer has a continuing pattern of providing <br />capable, productive, and skilled personnel, or <br />• City is unable to reach the point of contact with reasonable effort. It is the <br />Proposer's responsibility to inform the point of contact(s) of normal City <br />working hours. <br />VIII. MINIMUM SCOPE AND LIMIT OF INSURANCE <br />See EXHIBIT H — Sample Agreement <br />IX. SELECTION PROCEDURES & CRITERIA <br />A. Evaluation: The City will establish a proposal review committee. The review committee will <br />evaluate proposals based on the response to the RFP, which includes adherence to outlined <br />directions and format, and the City evaluation criteria set forth below. <br />B. Scoring Criteria: Proposers will be ranked by the review committee based on the following <br />criteria: <br />CATEGORY <br />POINTS <br />Responsiveness to RFP <br />• Proposal's compliance with the requirements of this RFP. <br />• Scope of Services offered including ability to provide optional services. <br />35 <br />• The value to any new and/or innovative product or service suggestions or <br />other new ideas and enhancements. <br />Experience of Firm and Personnel <br />• The experience, resources, and qualifications of the firm and individuals <br />assigned to this account, including manager, supervisor and assigned <br />30 <br />staff. <br />Proposed Pricing <br />25 <br />• Reasonableness of Cost <br />City of Santa Ana RFP 24-129 Page 8 of 30 <br />