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a <br />CITY OF SANTA ANA <br />EXHIBIT I <br />SCOPE OF SERVICES <br />Consultant shall perform services as set forth below. <br />The City of Santa Ana is in need of a Trimble Cityworks support Consultant that shall assist the City <br />with Cityworks related tasks, including but not limited to: <br />• On -call support for Cityworks system errors and issues. <br />• Assisting with Cityworks system version upgrades. <br />• Configuring new asset types, work orders, inspections, and service requests. <br />• Assisting with the creation of new GIS data for use as assets inside Cityworks. <br />• Support Cityworks system expansion to other divisions in the City via separately quoted <br />implementation projects (project -based pricing). <br />• Making modifications and improvements to reports and data management. <br />• User/role permission configuration changes. <br />• Import/Export of data (Cityworks information, GIS data, etc.). <br />• Updates to existing configurations and forms. <br />• Configuring custom reports in Crystal Reports and ArcGIS Dashboards. <br />• Cityworks Integration support for future City 311 app/system. <br />• On -site and remote training and staff deployment support. <br />• Support for onboarding new City contractors, including training and form and dashboard <br />configuration as well as limited QAQC of data entry as requested. <br />• Other Cityworks support as needed. <br />The City desires a consultant that shall provide remote support assistance, including meeting with City <br />GIS Staff and other Cityworks system users, discussing software capabilities and enhancements, and <br />answering questions. For project related work, the City may require on -site training or on -site meetings <br />with staff (depending on project requirements). <br />For on -call support, the City requires pricing based on hourly rates for time and materials. For more <br />involved projects, the City also requires project -based pricing options. <br />The Consultant must have extensive knowledge of the Trimble Cityworks platform and have multiple <br />years of experience supporting public -sector clients. The consultant shall provide references from <br />three recent public sector clients with a contract date within the last five years. <br />City of Santa Ana RFP 24-129 Page 15 of 30 <br />