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(9) <br />I. BACKGROUND <br />CITY OF SANTA ANA <br />The City of Santa Ana, California, is rich in culture and pride, the county seat of Orange County, <br />and encompasses an area of approximately 27 square miles. For more information, please visit <br />https://www.santa-ana.org/ <br />II. OVERVIEW OF PROJECT <br />The City of Santa Ana (City) is seeking proposals from qualified firms and organizations <br />(Proposers) to provide administrative support in maintaining the Trimble Cityworks system. This <br />includes on -call technical support, data management, reporting, staff training and other support <br />functions. See EXHIBIT I for complete Scope of Services. <br />The term "Vendor", "Proposer", "Firm", "Consultants", and "Contractor" shall refer to any legal <br />entity or entities submitting a proposal in response to this Request for Proposals (RFP). <br />III. TERM OF AGREEMENT <br />The anticipated term of the agreement is for an initial period of three (3) years. The City may, at <br />its discretion, extend the agreement with the same or more limited scope of required services for <br />two (2) additional one (1) year periods, upon mutual agreement contingent upon City Council <br />approval, or City Manager or City Attorney authorization, as appropriate. The total term of the <br />awarded agreement shall not exceed five (5) years. <br />Usage is not guaranteed. Execution of an agreement between the City and successful firm(s) <br />and/or individual(s) does not guarantee work throughout the duration of the contract period. <br />Numerous factors will be evaluated by the City in its delivery of project and assignments, <br />including technical expertise required. <br />IV. MINIMUM QUALIFICATIONS <br />1) Consultant must have extensive knowledge of Trimble Cityworks platform and have multiple <br />years of experience supporting public -sector clients. <br />2) Contractor must have been in business continuously for the most recent five (5) years prior <br />to the date of this RFP. <br />3) Minimum three (3) most recent years of experience performing similar services as those <br />detailed in the Scope of Services section of this RFP. <br />V. RESPONSE TO RFP <br />A. SUBMITTAL INSTRUCTIONS <br />It is the responsibility of the Proposer to ensure that any proposals submitted have been <br />uploaded to PlanetBids prior to the RFP due date and time. Proposals, including all required <br />sections and forms, shall be submitted electronically via the City's Bid Management System, <br />PlanetBids. No other form of submittal will be accepted. <br />PlanetBids will not accept late proposals and no exceptions shall be made. Proposers will <br />receive an a -bid confirmation number with a time stamp from PlanetBids indicating that their <br />City of Santa Ana RFP 24-129 Page 3 of 30 <br />