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EXHIBIT A <br /> <br />November 21, 2002 <br /> <br />LETTER AGREEMENT <br /> <br />Between City of Santa Ann ("Cliem") and RaimnakerIhinking, Inc. of New Haver~, Connecticut <br />("RaimnakcrThinki ng~). <br /> <br />By this letter, the Client and RainmakerThinking agree that RainmakerThinking *,-ill provide <br />services as here described: <br /> <br />On March 19, 2003, for 90 to 120 minutes, precise start time to be determined, Heather Nee[y, <br />RainmakerThinking's Master Tra/ner. will deliver her Managing the Generation ?vtixTM presentation <br />for the "News You Can Use" - Mid-level Management Skills Conference that v,411 be held at a site to <br />be determined in Santa An& CA <br /> <br />Client wilt p_a¥ RainmakerThinkin~; a fee of $3500, 100% payable b.v M~rch 20, 2003, plus all <br />related travel (includimz fully refundable aiffvae'}, lodgin,~ md other incidental ~x.penses as they <br />i.n. cun'ed and invoiced. <br /> <br />Client acknowledges that this fee reflects a substantial discount from Rainmaker'fhinking's ordinary <br />fee and, in consideration for that discount, Client promises and agrees to hold comqdential ail of'the <br />terms and conditions of this letter agreement. <br /> <br />AGREED THIS 2iST DAY OF NOVEMBER, 2002 BY: <br /> <br />For RainmakerThinldng, Inc.. Jeff Coombs, CFO <br /> <br />For City of Sama Ann. David N. Ream, City Manager <br /> <br />53~ Lawre~ce Stxeer ,~ New Haven. CT06512 e. F'aot:e:.. 26.1772.~0112 X/lO · Fax: 20&772.0&f~6 <br /> <br />EXHIBIT A <br /> <br /> <br />