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<br />8 <br /> <br />8 <br /> <br />NEC <br /> <br />NEC America. inc. <br /> <br />1?û11 B¿~:h B"c <br /> <br />Suite 65: <br />Hunllngfcc Beact C.l92S':- <br />Teiephcre ï144'::.:::10 <br /> <br />May 13, 2003 <br /> <br />Fax: 406 528.9695 <br /> <br />Mr. Tom Gergin <br />City of Santa Ana <br />20 Civic Center Plaza <br />Santa Ana, CA 92702 <br /> <br />Dear Mr. Gergin: <br /> <br />/ <br /> <br />NEC Corporation is the fourth largest manufacturer of telecommunications systems in the world. NEC <br />Corporation and its affiliates worldwide are a $45 billion global leader, which is dedicated to providing <br />leading-edge computer, communications and semiconductor products and services. NEC America, Inc. <br />("NECAM") is an indirect subsidiary of NEC Corporation. NECAM has been selling <br />telecommunications products in the United States since 1963. There are more than 65,000 NEC systems <br />operating in the United States alone, ranging in size from small key telephone systems to PABX systems <br />of many thousands of lines. <br /> <br />NECAM's total support for its products in the United States is demonstrated in many ways. NECAM's <br />extensive contract manufacturing facilities produce products and systems that are fully tested using highly <br />sophisticated computer quality control procedures. ~ÇAM""8uarantees that components, add-ons and <br />system software, or functional equivalents, for the NtA X 2000 IPS systems will be available for at least <br />ten (10) years from the installation date. - <br /> <br />But our commitment doesn't stop there. NECAM places stringent requirements of technical competence <br />on those who become NECAM Associates. Their technical personnel periodically attend our intensive <br />courses and refresher sessions and pass written examinations before they become certified in our <br />products. We are pleased to state that Business Network Solutions meets our installation and support <br />standards and is a subsidiary ofNEC America, Inc. <br /> <br />NECAM is committed to ongoing support. In the unlikely event that Business Network Solutions would <br />be unable to perform, NECAM remains ready to make parts and field support available, and to <br />recommend an alternative source for maintenance to ensure your continued satisfaction. <br /> <br />If you have any questions, please feel free to call me. <br /> <br />NEC AMERlCA, INC. <br />Business Systems Sales Division <br /> <br />Q~ 1-~ <br /> <br />Roger Byrne <br />Sales Vice President <br /> <br />Cc: NEC America, Ine <br />Business Network Solutions- Garry Daugherty <br /> <br />EXHIBIT F <br /> <br />IPSO2.doc <br />