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<br />City of Santa Ana, CA. VINE@ Program Proposal <br /> <br />participation of the customer's information systems contact, public relations contact and any <br />other key parties for the project meeting. At this meeting the team will discuss how VINE <br />works technically and discuss the flow of the incoming and outgoing calls, system features, <br />and a preliminary project plan showing the responsibilities of the customer and Appriss. <br />Appriss will work with the customer's Project Manager to refine all preliminary <br />documentation to a VINE functional specification document which will provide all of the <br />technical details for the system interface, the messages for incoming and outgoing calls, and a <br />project schedule. This customer specification should be completed 30 days after the initial <br />meeting. <br /> <br />The following are the tasks that will be accomplished during the discovery phase: <br /> <br />. <br /> <br />Project Initiation by Appriss <br />Review of VINE Features and Options to be implemented <br />Define greeting, good-bye, notification messages and notification letters <br />Define data elements and record formats that are required by VINE to accomplish the <br />purchased service <br />Verify and validate all customer data elements <br />Define the VINE interface requirements and outline the scope of work for agency's <br />technical contact, third party vendors and Appriss <br />Review connectivity issues and install VINE Gateway at the customer site, when <br />applicable <br />Develop the first draft ofthe VINE Functional Design Document <br />Development of the draft promotional and PACE material <br />Devise the tentative project schedule for the delivery ofthe project <br /> <br />. <br /> <br />. <br /> <br />. <br /> <br />. <br /> <br />. <br /> <br />. <br /> <br />. <br /> <br />. <br /> <br />. <br /> <br />5.5.2 Design Phase <br /> <br />Utilizing the data collected during the Discovery Phase and previous documentation received <br />ftom the customer, Appriss will develop an overall final Functional Design Document. This <br />document will contain components for data exchange, business logic processing and end-user <br />communication activities. <br /> <br />This document will reflect the functional description of the system that were discussed and <br />agreed upon by the customer and Appriss during the Discovery Phase, and the activities, at a <br />high level, needed to reach a production ready environment. The document will also identify <br />essential changes, if any, to the customer or third party systems or processes, which must be <br />completed before prototype design may begin. A Change Management Process will then be <br />used to approve deviations ftom this document. The following activities will be accomplished <br />during the design phase. <br /> <br />Each Design Phase will follow a standard process specifying timelines, benchmarks and tasks <br />in a high-level Project Plan. Schedules will be established for: <br /> <br />All information contained in this proposal (Ver. 6.3) is the <br />confidential and proprietary property of Apprlss, Inc. <br /> <br />Page 31 <br /> <br />01/01/2001 <br />Proposal # 100901228-01 <br />