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<br />City of Santa Ana, CA. VINE@ Program Proposal <br /> <br />6.1.3 Program Training - "Training the Trainers" <br /> <br />Appriss staff will coordinate a VINE workshop for staff and related victim service providers <br />to assist in introducing the VINE program to your community. The workshop consists of <br />ftom one to four separate presentations to be completed within a one-day (8-hour) period. A <br />VINE educator will conduct the workshop. The intent ofthis training program will be to train <br />each agency so they will be able to continue training their staff in the future. Arrangements <br />for this training should be made at least two weeks in advance ofthe service being introduced. <br /> <br />Support materials, which are provided during this training, include: <br />. Training kit <br />. A complete lesson plan designed specially for your VINE program <br />. Examples of support and promotional materials, i.e. brochures, posters, etc. <br /> <br />6.2 <br /> <br />Service Operation <br /> <br />After the system startup is complete, Appriss will provide VINE services on a 24 hour, 7-day <br />per week basis. The Appriss Communications Center is monitored continuously to ensure <br />that any interruption in service is detected and remedied immediately. Appriss maintains <br />redundant equipment in the Communications center so that interruptions in service are <br />minimized. Appriss maintains a highly trained and qualified staff to monitor and operate <br />communications center equipment. The customer is given a 24-hour, 7 days per week contact <br />number for the purpose of reporting problems that might be experienced. Appriss responds to <br />these problem reports within 2 hours of their receipt. <br /> <br />6.3 <br /> <br />Additional Languages Option <br /> <br />The VINE service is available in the following additional languages. Languages are <br />categorized by price and fees apply to startup costs only. Languages not listed are assessed a <br />minimum startup fee of$lO,OOO (subject to review to determine feasibility). <br /> <br />Category 1 - $3500 Startup Fee - Spanish <br /> <br />Category 2 - $5000 Startup Fee - French, Vietnamese, Cantonese, Mandarin, Russian <br /> <br />Category 3 - $7500 Startup Fee - Tagolag, Creole <br /> <br />All Information contained In this proposal (Yer. 6.3) Is the <br />confidential and proprietary property of Apprlss, Inc. <br /> <br />Page 37 <br /> <br />01/01/2001 <br />Proposal # 100901228-01 <br />