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<br />. @ <br />City of Santa Ana, CA. VINE Program Proposal <br /> <br />7 <br /> <br />Description Of Service Fees <br /> <br />7.1 Program Startup <br /> <br />The VINE program requires a startup fee and an ongoing service fee. The startup fee <br />covers the following program expenses: <br /> <br />. <br /> <br />All equipment required for the interface <br />Development of custom interface software for the booking system <br />Installation and checkout of interface equipment <br />Startup costs for all telephone services <br />Project management <br />Script design, recording, translation and progranuning <br />Communications Center progranuning for all customer options <br />System testing <br />Development of a customized training program <br />Instructional video for arresting agencies and other victim service providers <br />Creation of public service announcements for television and radio <br />Development of promotional materials <br />On-site customer orientation program <br />Coordination of media announcements <br />Assistance with live press conference presentation <br /> <br />. <br /> <br />. <br /> <br />. <br /> <br />. <br /> <br />. <br /> <br />. <br /> <br />. <br /> <br />. <br /> <br />. <br /> <br />. <br /> <br />. <br /> <br />. <br /> <br />. <br /> <br />. <br /> <br />*NOTE: Costs associated with any required modifications to the customers system to pass <br />the required data to the VINE Interface PC are not included and are the responsibility of <br />the customer. <br /> <br />7.2 <br /> <br />System Support Fee <br /> <br />A system support fee is used to cover the cost of providing the VINE services, monitoring the <br />system around the clock, maintaining all software and hardware, and support all system <br />progranuning changes. It covers the following ongoing support services. <br /> <br />. <br /> <br />Ongoing service operation 24 hours I day 7 days I week <br />Complete support of interface hardware and software <br />Monitoring of all system hardware and software every 15 minutes <br />24 hour troubleshooting support if system alarms are generated <br />Ongoing support of system script or normal progranuning changes <br />Ongoing public relations support for generating ongoing media updates <br />All incoming and outgoing telephone calls <br />Communications cost for transferring all system transactions every 15 minutes <br /> <br />. <br /> <br />. <br /> <br />. <br /> <br />. <br /> <br />. <br /> <br />. <br /> <br />. <br /> <br />All Information contained in this proposal (Ver. 6.3) is the <br />confidential and proprietary property of Apprlss, Inc. <br /> <br />Page 39 <br /> <br />01/01/2001 <br />Proposal # 100901228-01 <br />