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Response: Upon receipt of notification from Customer, Licensor shall respond within the next four (4) hours of the business day followed by action to fix the problem as soon as reasonably possible, including, where feasible, providing a workaround for the problem pending such resolution. Priority Two Major Software Errors: Software Errors that do not prevent or substantially interfere with operation of the Deliverables for their primary intended purpose or are not system wide, but that do prevent or materially interfere with end user performance of common functions described in the Functional Specification Document Response: Licensor shall respond within the next eight (8) hours of the business day(s), followed by action to provide a workaround and/or a fix via an upgrade to the Deliverables within a reasonable time, taking into consideration the effect of the Software Error on Customer's operation of the Deliverables. Priority Three Minor Software Errors: All other Software Errors not described above. Response: Licensor shall call back within five (5) business days, and provide correction within a reasonable time, taking into consideration the nature of the error, the effect upon operation of the Deliverables, and the reasonable requests of the Customer with respect to such correction. Where appropriate, under such circumstances, correction may occur in a scheduled upgrade to the Deliverable. Notification by Customer Licensor shall provide a soft copy of a form, the Software Error Notification Form ("Form"), to the Customer. The Customer shall provide the information requested on the Form and transmit the Form by e-mail or fax to one of the following numbers. E-mail: support@masiweb.com Fax: (858)586-1798 Receipt of the notification by either method outlined above will trigger the response times required under the previous paragraph. Licensor shall also provide Customer a separate telephone number that will be specifically allocated for customers to address service issues. Service Tel. No. (858) 271-9198 Ext. 3 The Licensor may, from time -to -time, make changes to its notification procedures, forms or numbers. Licensor shall immediately notify Customer, in writing, of any such changes.