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<br />(Dll~ <br /> <br />hp care pack <br /> <br />hp hardware <br />support <br /> <br /> <br />n yen t <br /> <br />hp hardware support onsite call-to-repair <br /> <br />service overview <br /> <br />Today, businesses rely on IT for shoring critical information between people, departments, and sites. <br />System downtime due to hardware failure can result in hours of lost productivity and frustration for <br />employees. IT managers consequently are facing increasing demands from senior management and <br />internal customers to keep the systems up and running to ensure their businesses' success. HP <br />Hardware Support Onsile Call-ta-Repair provides an IT manager with a team of support resources 10 <br />immediately begin troubleshooting the system and ensure the availability of the hardware within a <br />maximum of 6 hours from the time of the call receipt. <br /> <br />HP is committed 10 restore the hardware within a maximum of 6 hours from the time the call is <br />received to the time the hardware is operational again. <br /> <br />benefits to you <br /> <br />HP is committed to restoring your hardware as soon os possible, within a maximum of 6 hours. This <br />results in: <br /> <br />. Increased business productivity ~ue to increased system uptime <br />More effective IT resource planning and increased IT staff productivity <br />Greater certainty that problems will be resolved within a designated time frome <br />. A consistent level of hardware support for your MPE, Hp.UX system, Windows NT, NetWare, or <br />mixed environment <br /> <br />/ <br /> <br />service highlights <br /> <br />. Commitment to repair selected HP and Compaq branded Hardware within 0 maximum of 6 hours <br />Quick engagement of 0 customer support engineer <br />. 24x7 onsile hardware support <br />. Upfront server audit os required to obtain key system configurations and perform on inventory of <br />your equipment <br />. Escalation management <br /> <br />EXHIBIT [) · <br />