HEWLETT-PACKARD 1-2003 - Laserfiche WebLink

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. lIP SUPPORT SERVICES Exhibit SS5 e) HP Product Warranty Upgrade for ninety (90) cay on-site warranty or one (1) year "Return to HP" converted to ninety (90) Day on-site warranty. If Customer purchases HP Upfront system support Services or HP System Support Options for a HP hardware product that carries either a ninety (90) day on-site or a one (1) year return-to-HP warranty converted to ninety (90) day on-site warranty, and the associated Upfront System Support Services or System Support Option service level purchased by Customer does not provide a better service level than the base ninety (90) day warranty, the service level associated with the base warranty will apply for such ninety (90) days. Thereafter, the service level and response time will revert to those defined by the Upfront System Support Services or HP System Support Option purchased by the Customer. A one (1) year return-to-HP warranty must be converted to a ninety (90) day on-site warranty to qualify. Additionally, days of coverage and on-site response times can be upgraded for an additional charge during the warranty period for most hardware products. f) Warranty Status of Non-HP Products. Irrespective of a particular non-HP product's warranty status, such Non-HP product(s) under Support Services will be serviced in accordance with this Exhibit, and any applicable Attachments. g) Cancellation. In the event any prepaid Support Services are canceled, Customer will receive a pro-rata refund only for the unused prepaid services, less any applicable early termination fees, if such fees apply as set forth in an executed addendum or attachment to this Exhibit. h) Financing. If Support Services are financed as part of an HP Financing Agreement, the HP Financing Agreement terms and conditions regarding cancellation will govern. SS5 - City of Santa Ana Form Date 0l-nov-2002; Modified !O-dec-2003 Page 5/5 Revision Number 2