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SPECTRUM ENTERPRISE SERVICE AGREEMENT <br />The customer identified below ("Customer") hereby acknowledges and agrees to the Commercial Terms of Service attached <br />hereto ("Terms of Service") with respect to any service order(s) placed by Customer and accepted by Spectrum hereafter (each, <br />a "Service Order"), which together with this agreement constitute the "Service Agreement" by and between Customer and <br />Charter Communications Operating, LLC on behalf of those operating subsidiaries providing the services hereunder <br />("Spectrum"). <br />SupportSpectrum Sales <br />Spectrum Account Executive: Wayne Gilchrist <br />Office: (760) 674-5543 Mobile: (760) 289-9703 <br />Email: wayne.gilchrist@charter.com <br />Customer Information <br />Customer Name (Exact Legal Name): City of Santa Ana <br />Street Address: 20 Civic Center Plaza <br />Suite: <br />City: Santa Ana <br />State: CA <br />Zip: 92701 <br />Customer's Main Tel. No.: (714) 647-5400 <br />Customer Contact Name: <br />Email: <br />Tel No: <br />Mike Fetner <br />Mfetnerp_santa-ana.org <br />(714) 647-5384 <br />Melanie Torres <br />Mtorresp_santa-ana.orq <br />(714) 647-5373 <br />Billing Address: 20 Civic Center Plaza <br />Suite: M-42 <br />City: Santa Ana <br />State: CA <br />Zip: 92701 <br />Billing Contact Name: <br />Email: <br />Tel No: <br />Melanie Torres <br />IT AdminP_santa-ana.org <br />I <br />(714) 647-5373 <br />Mike Fetner <br />Mfetner santa-ana.or <br />(714)647-5384 <br />BY EXECUTING THIS SERVICE AGREEMENT BELOW, CUSTOMER ACKNOWLEDGES THAT CUSTOMER IS GIVING UP <br />VARIOUS RIGHTS, INCLUDING THE RIGHT TO TRIAL BY JURY AND TO BRING CLAIMS AS CLASS ACTIONS. <br />Authorized Signature for Customer <br />Charter Communications Operating, LLC <br />Mmmunications, <br />By: Inc., its Manager <br />hot a ' " -" <br />By: <br />By: <br />Mark A Kornegay <br />Name: <br />Name: <br />Title: <br />Title: GVP, Vertical Markets Sales <br />2/24/2025 <br />Date: <br />Date: <br />Approved as to Form <br />Attest <br />By. <br />By: <br />Nan4on Martinez <br />Name: <br />TitleAssistant City Attorney <br />Title: <br />Date: Feb 25, 2025 <br />Date: <br />Enterprise Service Agreement 240607 CONFIDENTIAL Page 1 of 15 <br />© 2016-2024 Charter Communications, all rights reserved <br />City Council 14 — 4 3/18/2025 <br />