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EXHIBIT 1 <br />More in person appointments & meetings <br />3. As the largest housing assistance provider in our community, what do you think SAHA should <br />do to address the housing needs in our community? <br />- Increase affordable housing <br />Eligibility, Selection, and Admissions <br />4. What recommendations do you have to change or improve our eligibility, selection, and <br />admissions policies, including deconcentrating and waiting list procedures? <br />- Fair eligibility procedures, agree with prioritizing live/work preference <br />Rent Determination <br />5. What recommendations do you have to change or improve our rent determination policies? <br />- More details regarding 40% calculation <br />- Lower 40% of income towards rent requirement <br />Operation and Management <br />6. What recommendations do you have to change or improve our Operation and Management? <br />- Better communication & friendlier staff <br />- In person appointments <br />- Different formation options for submitting Rx Packet (via online portal) <br />- Staff does not answer phone or return calls <br />Family Self -Sufficiency <br />7. What recommendations do you have to change or improve our Family Self -Sufficiency <br />Program? <br />- Clear communication of program specifics. <br />- What are the benefits of the program, how will joining affect my participation in housing. <br />- Provide more resources in the newsletter. <br />8. What recommendations do you have to encourage and motivate more assisted -families to <br />join our Family Self -Sufficiency Program? <br />- Better presentation explaining incentives and providing examples <br />City Council 3 — 44 3/18/2025 <br />