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2/20/25, 9:44 AMSurveyMonkey Analyze - Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 2 EditDeleteExport !"#$# Collector:Mobile Link (Web Link) Sunday, January 26, 2025 1:30:55 PM Started: Last Modied:Sunday, January 26, 2025 2:11:58 PM Time Spent:00:41:02 76.175.164.60 IP Address: !"# Q1 What are your housing needs and what would you rank as your top three housing needs? Providing training on how to self-advocate, along with a more thorough and in-depth understanding of how the voucher program works, would greatly benet clients. This should include details on the yearly review process, how approvals or denials are determined, and the steps to appeal in case of a denial. These topics could be developed into online training videos that are reviewed and updated annually to address commonly asked questions, ensuring clients have access to accurate and up-to-date information. Q2 What recommendations do you have to more eectively address your housing needs? Providing training on how to initiate the portability process and oering a basic understanding of the funds needed to budget for a move would be invaluable. This knowledge would empower clients to plan eectively and make informed decisions, reducing stress and ensuring a smoother transition during the relocation process. Q3 As the largest housing assistance provider in our community, what do you think the Santa Ana Housing Authority should do to address the housing needs in our community? To alleviate some of the stress recipients feel due to time limitations in nding housing once a voucher is awarded, it would be benecial to inform clients about city and county programs that assist with transitional housing. If this is not immediately seen as a need, it should be seriously considered to help clients make informed decisions when choosing a place, ultimately aiding in the maintenance of stable housing. Additionally, making more specialists available to answer questions in real time would address the current delays caused by heavy caseloads. Alternatively, posting commonly asked questions online for clients to refer to could also help ensure they receive timely information. Q4 What recommendations do you have to change or improve our Eligibility, Selection and Admissions Policies, including Deconcentration and Waiting List Procedures? Extending voucher expiration dates to a more reasonable period of time would provide clients with the opportunity to secure suitable housing options that best meet their needs. This adjustment would help reduce the pressure of tight deadlines and increase the likelihood of clients being able to retain their vouchers and make informed housing decisions. Q5 What recommendations do you have to change or improve our Rent Determination Policies? Rent determination should be based on the client's net pay rather than their gross income. This approach would more accurately reect their actual take-home pay, ensuring that housing costs are aordable and aligned with their nancial reality. Q6 What recommendations do you have to change or improve our Operation and Management? N/a Q7 What recommendations do you have to change or improve our Housing Plus Program (aka our Family Self-Suciency Program)? N/a Q8 https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKllCfHKjmo_3D?view=singleRespondent2/3