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(9) CITY OF SANTA ANA <br />a. The City's Regular Business Hours, excluding City holidays, are: <br />• Monday through Thursday from 7:30 AM to 5:30 PM; and <br />• Alternate Fridays from 8.00 AM to 5.00 PM <br />16. In -Person Hearings: City will provide hearing rooms, use of copiers, documents, materials, and <br />equipment necessary for carrying out hearings. Locations and times of said hearings shall be <br />designated by the City, but normally will be conducted during Regular Business Hours of the City. <br />• Hearings held in person will be held at Santa Ana City Hall, 20 Civic Center Plaza, Santa <br />Ana, CA 92701. <br />17. All hearings shall be conducted in English and, if necessary, with the assistance of foreign <br />language translator as provided by petitioners/appellants/applicants/contesting parties or the City. <br />18. City staff will coordinate the recording of hearings, if applicable. Assistance may be requested <br />from the Hearing Officer during recording sessions. <br />19. Hearing Officers shall have a duty to notify the City of any actual conflict of interest or suspected <br />conflict of interest immediately upon discovery, for consideration of appointment of an alternative <br />Hearing Officer. <br />B. REPORTS AND DELIVERABLES <br />1. Hearing Officers shall be required to submit a typed Statement of Decision for each hearing <br />conducted within the statutorily or City required time following the closing of the hearing record in <br />a format approved by the City. The decision shall include findings, conclusions, and provide <br />judicial review information. Failure to comply with required timelines for issuing written decisions <br />may be cause for termination of the Agreement with the City. <br />2. Hearing Officers shall provide a detailed invoice for services rendered each month, including the <br />case number, hearing date, time incurred, and hourly rate. <br />C. APPLICABLE SANTA ANA MUNICIPLE CODE (SAMC) <br />Administrative Hearing Officers and their relevant services will be made available per SAMC for the <br />subject areas listed below. Full text for all SAMC referenced herein is available at: https://www.santa- <br />ana.orq/charter-and-municipal-code/ <br />1. Code Enforcement <br />Related to the broad enforcement of the City of Santa Ana Municipal Code, including but <br />not limited to administrative citations issues for property maintenance violations, nuisance <br />abatement, building code violations, lack of a permit issuance, revocation/denial of <br />Certificates of Occupancy, planning/zoning, and all other Code Enforcement abatement <br />actions <br />Other hearings may be requested in other City of Santa Ana Agency's/Departments <br />outside of the Planning and Building Agency at the approval of the Executive Director of <br />Planning and Building or their designee. <br />City of Santa Ana RFP No. 24-127 Page 18 of 34 <br />