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Northrop Grumman Public Safely Inc. Proprietary Contains Trade Secrets and Infomtation which is Commercial or Financial, and Privileged or Confidential. NORTHROP GRUMMAN PUBLIC SAFETY, INC., SOFTWARE MAINTENANCE SUB -AGREEMENT 4. RESPONSIBILITIES OF CUSTOMER The obligations of PSI under this Agreement are conditioned upon a. Customer assigning a Coordinator to ensure that Customer's assignments in connection with this Agreement are met, to coordinate appropriate schedules in connection with PSI's services hereunder, and to serve to provide other coordination activities which are necessary for PSI to perform its services hereunder. As applicable and required, Coordinator shall also be responsible for distributing Software System corrections to the individual client workstations. b. Customer assigning at least two technically capable individuals, as required by PSI to assist PSI in performing its services hereunder. c. Customer establishing VPN access to enable PSI to remotely access the Software System. Customer, in accordance with a schedule mutually agreed upon by PSI and Customer, shall connect VPN, at Customer's cost and expense, in order to enable PSI to remotely access the Software System. Customer shall also compile programs and run appropriate tests following each remote access by PSI d. Customer shall be responsible for controlling security and access to the computer systems. The Customer shall connect VPN in a timely manner to allow PSI to perform maintenance activities, and the Customer shall provide the appropriate usemames and authorization codes to PSI whenever maintenance work is to be done. e. Customer shall not perform any modifications or enhancements to the Software System or allow any person or entity not specifically authorized by PSI to perform any modifications or enhancements to the Software System. f. As applicable and necessary, during the term of the Master Maintenance Agreement, and any subsequent extensions of the term, Customer shall provide PSI with a verified copy of the Software System back-up, including Source Code, on an annual basis, at no cost to PSI, for use in assisting the Customer during disaster recovery efforts if requested. g. It is the Customer's sole responsibility for insuring System Management Procedures are performed for continuous operation of the systems. This includes, but is not limited to, performing system and file backups, routine configuration changes, installation of operating system and application patches, system and database backups, system and database performance tuning, network problem diagnosis, and system monitoring and preventive maintenance. System Management duties and responsibilities are outlined in Chapter 10 "System Administration" in the User Manual. Document Prepared 03/16/04 SMK0304.doc Page 3