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2. Northrop Grumman Public Safety Inc. Proprietary Contains Trade Secrets and Information which is Commercial or Financial, and Privileged or Confidential NORTHROP GRUMMAN PUBLIC SAFETY, INC., SOFTWARE MAINTENANCE SUB -AGREEMENT - EXHIBIT B - SERVICES TO BE PROVIDED Basic software service shall be provided five (5) days per week from 5:30 a.m. through 5:30 p.m. Pacific Time, excluding PSI holidays. Northrop Grumman is also providing emergency support for critical problems with its application software 24 hours a day, 7 days a week through Emergency Contact Service (ECS). If a critical problem occurs outside of the normal hours stated above, and the customer's System Manager is unable to solve the problem with the tools and/or training provided by Northrop Grumman, the customer can call ECS. The customer is referred to the ECS number when he/she calls the normal Northrop Grumman 800 line after hours. PSI reserves the right to bill the customer for ECS calls that are a result of an act or omission on the part of the customer, or calls that are made that are not critical. The current rate for this type of service is $1,140 per call for the first four (4) hours of work, with each additional hour being billed at $285 per hour. The determination of whether or not an after-hours call is billable will be made solely by PSI. ON DEMAND MAINTENANCE SERVICES - ODMS ODMS is defined as forty (40) contiguous hours of PSI Programmer services on -site for the "PSI installed system" (System). Services to be performed by the PSI Programmer are at the discretion of the Customer. It is advisable to transmit to PSI, prior to the PSI Programmer arriving on site, a list of work descriptions desired by the Customer. The ODMS to be performed by the PSI Programmer will be on a "best effort" basis. If the work is not complete or task finished by the PSI Programmer at the end of forty (40) hours, the Customer has the option to contract for additional ODMS or have PSI complete the work on a "time and materials" (T&M) basis. The additional ODMS of T&M work will have to be mutually agreed to and scheduled. ODMS work completed by PSI will then be transferred and maintained under the Master Maintenance Agreement. The current rate for ODMS work is $8,900 for a forty (40) hour block. This rate is subject to a maximum increase of five percent (5%) per year effective the start of the second year of the PSI Maintenance Agreement. PSI will provide Customer with the applicable revised ODMS rate upon request. Customer has the option not to have the PSI Programmer on site, but to perform the work via remote dial -in. If Customer chooses this option, the price for ODMS does not change. On Demand Maintenance Service (circle one) YES NO Number of On Demand Maintenance service trips Document Prepared 03/16/04 SMK0304.doc Page 7