PACIFIC COAST CABLING 3 - 2004 - Laserfiche WebLink

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I I , I I I 1 I I I I , I I , I I I I CI Pacific Coast Cabling we connect information. COVER LETTER August 29, 2004 City of Santa Ana Information Services Division 20 Civic Center Plaza Room 822 Santa Ana, CA 92701 Attention: Carl Marek Thank you for allowing Pacific Coast Cabling the opportunity to respond to your RFP. Pricing is to provide and install the telecommunications cabling infrastructure for City of Santa Ana. We recognize the need for a dynamic communications infrastructure that will allow future growth. This letter details some unique qualifications of Pacific Coast Cabling that would make us an ideal candidate for your project. I feel strongly that Pacific Coast Cabling as a company has the resources and capabilities needed to become a strong partner to City of Santa Ana. Pacific Coast Cabling, Inc. is a California and Arizona State licensed, bonded and additionally insured communications contractor providing network communications solutions for local and wide area network applications since 1985. As the 33rd fastest growing private company in Los Angeles County, we take pride in servicing our community. Pacific Coast Cabling has been in business in Chatsworth, Calif. since our inception in 1985. Pacific Coast Cabling has two branch locations one in Anaheim, CA and the other one located in Tempe, AZ. We are ideally located in three locations to respond quickly to on-site issues and meetings. Our success is due to our high quality of work, attention to detail, customer service and our performance reputation for completing projects on time. organization Although our organization boasts an impressive list of clients from the Fortune 50 to start-ups, we never grow lackadaisical in our approach to client service. All Pacific Coast Cabling clients- regardless of size - receive the same high quality of service. We always assign only the highest skilled systems engineers, account managers, project managers and technicians to each project. How can we do that? We only hire the best. With over 100 full-time technicians in the field daily, we have a large group of certified technicians to choose from. We are not a slow-moving behemoth: we are quick to respond, flexible and responsive - at all times, for all clients. the service triangle An account manager and a project manager will be assigned to City of Santa Ana for the duration of the project. This "service triangle," composed of the client, the account manager and the project manager, allows Pacific Coast Cabling to provide an optimum level of communication for project success. The account manager is the liaison between the client and our corporate staff. Our account manager will attend construction meetings, work with the general contractor and overall project coordination. The account manager will interface constantly with the project manager to guarantee proper material and deliveries and manpower requirements. Our project manager is on-site 100% of the time, directing all on-site activities. Both of these team members are availabte via pagers and cell phones at all times. It is this level of management that makes Pacific Coast Cabling the most favorable choice for this complicated project.