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<br />.4'Æ«4r <br /> <br />Hershey Technologies' Solution Quotation <br /> <br />Quote Date: 11/8/2004 <br />This quotation is valid for 30 days <br /> <br />Assigned Customer PO# <br />Account Rep: Neal Fischer <br />Phone # 858-458-4222 <br />FAX # 858-458-9777 <br /> <br />City of Santa Ana <br />Community Development Agency <br />20 Civic Center Plaza, Santa Ana, CA 9270 I <br />M-37 (City Hall, 2nd & 3rd Floors) <br />(714) 667-2260 or (714) 667-2200 <br />Shelly Landry -Bayle; Housing Program Coordinator <br />Terry Gilbreth - Housing Program Analyst <br /> <br />Project Backgrounder: <br /> <br />Develop Survey an automated data collection questionnaire and related support services to provide data <br />related to city housing quality of service and customer satisfaction results. Database and Form Design <br />Services - providing automated data collection and reporting services. One page form supported in three <br />Different languages - English, Spanish, Vietnamese. <br /> <br />~ Projected Population Distribution of Forms: Approx: 24,000 <br />~ Projected Completed Form Response: 2000 -2500 citizen responses <br />~ Format: Primarily Paper based collection. <br />~ Distribution: Paper; PDF Image: WEB print on Demand; A size Laser quality 300 dpi bitonal <br />output; Client responsible for printing of forms. <br />~ Data Capture: Capture all data via Optical Mark Recognition (OMR); Handprint areas are <br />optional <br />~ Export: Microsoft Access database (preferred) <br />~ Image Retention: 30 Days then discard after formal project delivery. <br />~ Form Capture Technology: Toll Free 800 # Telephone FAX (separate quote) and Hardcopy <br />Scanning; optional WEB Fill and Submit format (English) <br />~ Enrollment Period: Up to 30 Days to accept forms submitted via an Automated FAX Service and <br />or receipt of hardcopy forms. <br />~ Unknown participation % Hardcopy vs FAX <br /> <br />Services to include but not limited to:, <br />~ Eform design (3 languages) , Database & Reporting design Services <br />~ Scanner and Toll Free FAX Server Integration <br />~ Data Validation Services <br />~ Image Key Entry service option <br />~ Project Management <br />Reporting and Data Export (.mdb or .xls format; ASCII CSV) <br />~ Content Disposal - Image Deletion;- Data Only <br /> <br />includes 2 minor revisions. <br /> <br />Hershey Technologies 4225 Executive Square Suite 100 La Jolla, CA 92037 <br />0401 <br />Confidential <br /> <br />Ph# 800-705- <br /> <br />Page I <br /> <br />1118/2004 <br /> <br />EXHIBIT <br /> <br />A'"" <br />