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ffa <br />/'_ <br />l� <br />Service support from our technicians is available around the clock. No matter what time of the <br />day or week your system experiences problems, our technicians can respond, and respond <br />quickly, keeping downtime and inconvenience to a minimum. If we can't fix the problem in the <br />field, we will replace any defective equipment with loaner equipment from the service pool. <br />Proper inventory planning and product standardization enables us to guarantee that customers <br />covered by our Full Service Customer Protection Plan have their problems corrected within 2 to 6 <br />hours. <br />National Support Capabilities <br />Security Solutions is part of an association of leading independent security system integrators that <br />allows Security Solutions to provide cost effective and efficient local and national support and <br />service. <br />Technician Factory Training <br />Dave Friedeck — Sr. Systems Engineer <br />■ Intellex Network Client Certification <br />■ Pelco CCTV Certificate of Competency <br />■ Lenel TR100 Reseller Access Control Core Competency Certificate <br />■ DMP XR10 Technical Certificate (CEU-99-0496) <br />■ DMP XR200 Technical Seminar <br />■ DMP XR200 Operations Seminar <br />■ Software House ACP Technician Certificate Program <br />■ Software House Plus 1 Technical Certificate Program <br />■ WSE Access Control System Training Certificate <br />■ Cincinnati Time Recorder Customer Engineering Certificate <br />■ Certificate for Designing & Installing Code Compliant PV System by the Endecon <br />Engineering for the California Energy Commission <br />Chris Burke - System Analyst <br />■ Lenel CR40 Advanced Access Control Course <br />■ Lenel CR70 Enterprise Edition Competency Course <br />■ Andover Controls Continuum Access Training & Achievement Course <br />■ Casi Rusco Secure Perfect System Installation Certificate <br />■ Casi Rusco Micro Controller/Reader Installation Certificate <br />■ Casi Rusco Technical Training Award <br />■ Lenel TR100 Reseller Access Control Core Competency Certificate <br />■ DMP.XR10 Technical _Certificate_(CEU-99-0496) <br />■ DMP XR200 Technical Seminar <br />■ DMP XR200 Operations Seminar <br />■ Software House ACP Technician Certificate Program <br />■ Ccure System 800 Certification <br />■ Ccure System 1 Plus Technical Training Course <br />Security Solutions Proposal Number LA-05-060 May 6, 2005 <br />Proprietary Information Prepared for: City of Santa Ana <br />Use or disclosure of data contained on this sheet is subiect to the restriction on the title page of this proposal <br />