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<br />ARTICLE XVII <br /> <br />17.0 GRIEVANCE REVIEW PROCEDURE <br /> <br />17.1 Definition of a Grievance. A grievance shall be defined as a timely complaint by an <br />employee or group of employees or the Union concerning the interpretation or application <br />of specific provisions ofthis Agreement, or ofthe rules and regulations governing personnel <br />practices or working conditions of the City, except, however, those matters specifically <br />assigned to the jurisdiction of the City Personnel Board by those provisions of the City <br />Charter and the Civil Service Rules and Regulations. <br /> <br />17.2 Informal Process - First Step <br /> <br />A. An employee and/or his or her designated representative must first attempt to resolve <br />the grievance on an informal basis through discussion with his or her immediate <br />supervisor without undue delay, but in no case, beyond a period of fifteen (15) <br />working days after the occurrence ofthe alleged incident giving rise to the grievance, <br />or when the grievant knew or should have reasonably become aware of the facts <br />giving rise to the grievance. <br /> <br />B. Every effort shall be made to find an acceptable solution to the grievance through this <br />informal means at the most immediate level of supervision. <br /> <br />C. In order that this informal procedure may be responsive, both parties involved shall <br />expedite this process. If, within fifteen (I5) working days, a mutually acceptable <br />solution has not been reached at the informal level, the employee and/or the <br />employee's designated representative shall then set forth the grievance in writing, <br />indicate the nature of the action desired, sign it, and submit it in duplicate to the <br />employee's Department Head. At this point, the grievance review process becomes <br />formaL Should the grievant fail to file a written grievance, and in the manner <br />specified above, within fifteen (I 5) working days after first discussing the grievance <br />with the employee's immediate supervisor, the grievance shall be barred and waived. <br /> <br />D. Any resolution of the grievance at the informal stage by any person other than a <br />middle manager or above shall not become precedence or be used to establish past <br />practice regarding implementation, interpretation, or application ofthis Agreement. <br /> <br />17.3 Formal Process. <br /> <br />A. Second Step. The Department Head or his or her designated representative shall <br />meet with the employee and/or the employee's designated representative within <br />fifteen (15) working days after the grievance has been submitted to the Department <br />Head. The Department Head, or his or her designated representative, shall review <br /> <br />58 <br />