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<br />#' <br />~~ ?!~ <br /> <br />Proposal to City of Santa Ana <br />~ Security maintenance -adding new users, changing existing user profiles, resetting <br />passwords etc. <br />~ Data corrections to client databases at client request <br />~ Reference table changes - changes that cannot be done via iVOS <br />~ Enhancements <br /> <br />Additional services will be provided upon request at VOS' current hourly rates. <br /> <br />Services provided by Client <br /> <br />~ E-mail services <br />~ Internet services <br />~ Desktop/Printer/Scanner support <br />~ Desktop software (e.g. MS Office) <br />~ V ims protection <br />~ Network infrastructure and connectivity to ISP <br />~ User access/password approvals <br />~ Enhancement change request approvals <br />~ Production maintenance approvals <br />~ Reference table changes - changes made via iVOS <br />~ Running custom interfaces - such as Bill Review, state EDI data transfers, Bank <br />~ Check generation <br />~ Correspondence maintenance <br />~ Policy maintenance <br /> <br />VOS also bas a long-term commitment to our clients. Our development methodology has <br />enabled us to effectively and efficiently support our clients. As part of an on-going support <br />relationship we provide our clients with a very high level of service and support as well as annual <br />updates (both technical and functional) to the system. We pride ourselves on the fact that VOS <br />has never lOst a client and we work very had to maintain that distinction. <br /> <br />VOS is well qualified to provide an outstanding solution for the City. VOS has developed an <br />excellent reputation in the industry that is supported by our clients. We are very enthusiastic <br />ahout the opportunity to develop a mutually beneficial business relationship with the City . We <br />would like to view this proposal as a basis to develop that relationship. With the capabilities of <br />the system and combined efforts ofhoth of our tearns, we believe a tremendous solution can be <br />implemented. <br /> <br />We believe that there are two key points with respect to our existing vas Portal clients <br />migrating to the iVOS application: <br /> <br />o No data conversion Is required <br />o No additional license fees are required <br /> <br />However, there are costs associated with implementing iVOS and the ASP deployment for <br />existing VOS Portal clients. The costs involve and increase in your current Annual <br />Maintenance Fee (not applicable with the ASP), Project Management, Training and <br />Implementation Support. Specific estimated costs are listed in the Cost section of this document. <br /> <br />Page 5 <br /> <br />9/3/2004 <br />