CALIFORNIA STATE UNIVERSITY OF FULLERTON FOUNDATION 12

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STUDY DESIGN - RETURN ON INVESTMENT ANALYSIS In the Program Year 2002-2003 ROI Study, average annual salary for universal access customers was unavailable; resulting in the use of estimates derived from Dislocated Workers and Adult program clients. Economic benefit to the government was based solely on an estimate of the market price of placement services provided by the center. Our proposed 2003-2004 ROI study will follow the methodology used in the Program Year 2002-2003 ROI study, except for changes related to these two items. We propose to obtain annual pre- and post-salary information from the target population during telephone survey administration to more accurately estimate the ROI for this group of users. It is possible that because the WORK Center provides free placement services, a portion of the recipients that make use ofthe Center would not have gone to any other placement center had the WORK Center not existed. We propose including the additional tax revenue generated from this group of people in the overall economic benefit estimated for the program. Any benefit provided to both the Center users and the government accrues over time because individuals, on average, retain their jobs for multiple years. Therefore, our ROI calculations will capture estimated economic benefits to the government from taxes paid to date over the term of their employment. To derive this estimate, respondents will be queried as to the length of their employment since using WORK Center services or resources. DOCUMENTATION NEEDED The SSRC requests the entire universal access customer database for Program Year 2003- 2004 as we anticipate that not all numbers will be valid (e.g., disconnects resulting from phone number changes). To produce the ROI report, the SSRC team will require total funds provided to the Santa Ana WORK Center during Program Year 2003-2004 as well as estimates of in-kind or time donations provided by partner agencies. TIMELINE Assuming an approval date of September 9, 2005, the SSRC and its collaborative partners (ph.D. level staff) will immediately begin working with Santa Ana WORK Center and WIB staff to develop a questionnaire for telephone survey administration. This should be accomplished by September 30, 2005. Once finalized, it will be programmed in-house using Ci3 CATI software. It is estimated that six to seven weeks will be required to survey 400 universal access customers; data collection would thus end mid-November. During data collection, relevant fmancial data will be obtained and report preparations will commence (Drs. Robinson, Sane, and CSUF College of Business and Economics Professors). A draft ROI report will be circulated for feedback two to 8