HIGH LINE CORPORATION 2 -1998 - Laserfiche WebLink

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• • ANNl1AL SF.RVTCF, AGREEMENT PER PROGRAM LICENSE & SERVICE AGREEMENT # 980603 iZ/~/ betwcen HIGH LINE CORPORATION 8920 Woodbine Avenue ~'!~S n~ J ~" ~' Suilc X02 Markham, Ontario, Canada i h 1]-~ ~~ 31tl0 L3R 9w9 II~N(10~ ~0 )1~31~ (;33~Oad ,1HW N~10M (hcrcinallcr rcfcrrcd to as HIGH LINE) (73AItlMIQ381f1a3~ lON 3~NtlNf1SNl and CITY OF SANTA ANA 20 Civic Ccnlcr Plaza Santa Ana, CA 92702 USA (hereinafter rcfcrrcd to as THE CUSTOMER) EFFECTIVE DATE FOR APPLICATION SOFTWARE MODULES: The next business day after [he date of Final Acceptance as defined in the Program License & Service Agreement # 980603 EFFECTIVE DATE FOR THIRD PARTY SOFTWARE: June 25, 1998 EXPIRATION DATE: I year following each of [hc respective Effective Dales 1. This docwnent constitutes a formal contract bchvccn HIGH LINE and THE CUSTOMER for Annual Service on programs listed on Schedule I to !Bis Agreement, hereinafter called THE SYSTEM, developed and implemented by HIGH LINE. 2. This Agreement conuncnccs on the effective dates staled above and will remain in full force and effect until the expiration date stated above. Upon expiration each year, it shall be automatically renewed for hvelve (12) months, unless terminated by either party by written notice given not less than thirty (30) days prior to the expiration of the initial tcnn hereof or anv renewal Ihercof. 3. The Annual Service rates and payment terms applicable at the automatic renewal date, pursuant to Paragraph 2, for the Application Software Modules will either be the same or at a rate increase not to exceed [he current year's United States Consumer Price Index (CPI) percentage over THE CUSTOMER'S current rate. A schedule of rates and payment terms will be fornarded by mail not less than forty-five (45) days prior to the expiration of the then current agreement. 4. THIS SERVICE AGREEMENT COVERS: The fixing of any errors or inconsis~cncics in the programs in THE SYSTEM, or failures of the programs in THE SYSTEM to perform in accordance with the manuals, online documentation, or published Program Specifications provided by HIGH LINE which are notified in writing, including electronic mail medium. to HIGH LINE by THE CUSTOMER during the term of this agreement. The fixing of errors or inconsistencies in the Programs, reports, interfaces that have been custom Developed by HIGH LINE for THE CUSTOMER and not functioning in accordance with requirements specifianions, whether or not They form a part of the standard package. Changes and updates to existing programs in THE SYSTEM and related documentation as they become generally available. Such changes shall also be provided into the Escrow account.