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<br />ELEMENTS OF SUPERVISION - CONTINUED <br /> <br />H. Group dynamics/Team Building <br /> <br />I. Understanding the basic characteristics found in a group <br />2. Use of power by the supervisor <br />3. Difference between a group and a team <br />4. Team member responsibilities <br />5. Team leader responsibilities <br />6. When a group becomes a team <br />7. Phases of team development <br /> <br />1. Leadership <br /> <br />I. Many styles of leadership to choose from <br />2. Basic leadership theories <br />3. S ituationalleadership - a new tool <br />4. How to lead and manage at the same time <br /> <br />J. Communication <br /> <br />I. Basic communication process <br />2. What is good communication? <br />3. The importance of communication for supervisors <br /> <br />K. Problem solving <br /> <br />I. Problem solving using the combination approach <br />2. Obstacles to problem solving <br />3. Making group decisions <br />4. Involving the employees in problem solving/decision making <br />5. What are policies, procedures and rules? <br /> <br />L. The task of controlling for the supervisor <br /> <br />I. How to insure that desired results equal actual results <br />2. The setting of standards <br />3. Communicating standards to employees <br />4. The importance of performance evaluations <br />5. How to prevent grievances <br />6. Employee discipline <br /> <br />. The importance of <br />. Documentation <br />. Discipline is not a punishment - it is a training or a learning process <br /> <br />M. Wrap-up and summary <br /> <br />Robert J. Ash <br />Professorffraining Consultant <br />Office: (714) 564-4620 <br />Home: (714) 505-7988 <br />