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<br />SCOPE OF SERVICES <br /> <br />IT IS THEREFORE AGREED AS FOLLOWS: <br /> <br />The DISTRICT hereby retains and employs the CONTRACTOR upon the terms and conditions <br />hereinafter set forth, and the CONTRACTOR hereby accepts said retention and agrees to <br />perform the services hereinafter mentioned as an independent contractor upon said terms and <br />conditions: <br /> <br />I. The CONTRACTOR shall commence providing services under this agreementon June 26, <br />2002 and will diligently perform as required and complete performance by June 26, 2002. <br /> <br />2. Under the direction of Corine Doughty, Director of the Workplace Learning Resource <br />Center, the CONTRACTOR is to provide the following services: <br /> <br />Four hour Customer Service Workshop featuring some or all ofthe outline below: <br />I. What is a Customer? <br />II. What is Good Customer Service? <br />III. Video: "Remember Me?" <br />IV. The RATER FACTOR <br />VI. Video: "I'll Be Back" <br />VII. Customer Expectations <br />VIII. Why Have You Stopped Doing Business with an Organization <br />IX. Customers Leave When.... <br />X. The Value of Long -Term Customer <br />XI. Handling Customer Complaints <br />XII. Customer Service Action Plan <br /> <br />Investment: <br />Trainer <br />Materials/Supplies <br />Project Director <br /> <br />3. The DISTRICT shall pay the CONTRACTOR a fee not to exceed $750.00, for services <br />rendered pursuant to this Agreement. Payment shall be made upon submission of an invoice <br />in a form acceptable to the DISTRICT. <br /> <br />4. The CONTRACTOR shall assume all expenses incurred by himlher in connection with <br />the performance of this Agreement, and the DISTRICT shall not be responsible for payment of <br />any expenses incurred in connection with the services, other than the fee which is specified <br />above. <br /> <br />Let me know if you need any additional information. <br /> <br />Sincerely, <br /> <br />Corine Doughty <br /> <br />EXHIBIT A <br />